Senior Client Services Manager, GBM
4 months ago
Senior Client Services Manager, GBM
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Client Service Manager will work closely with the Client services Leads/ Client Services Director in driving and delivery operational excellence to achieve client retention &/or organizational outcomes. The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conduct employees' communication sessions/ presentations. Develop client-related initiatives to provide a broad approach to benefits consulting Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers. Responsible in meeting the critical metric set for the year.Consulting
Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits. Ensure smooth implementation of all client-related initiatives Champion Aon United Hold direct client relationship with all Corporate client's revenue > $50K and any high-touch regional/global clients Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients. Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.Service Delivery
Support Client initiatives and drive strategic engagement with clients Implement strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost or additional fee negotiation Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams Create and maintain strong relationships with key external vendors including insurers and specialty providers Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met Ensure team is able to hold client relationships and deliver service within clients' expectations Work on issues and develop conclusions to implement solutions that impact clients and department Ensure prompt payment by clients and credit control position of Team is within acceptable range Act as escalation point for all clients Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissionsSkills and experience that will lead to success
Degree or Diploma from a recognised university or polytechnic Minimum regulatory requirements (BCP, PGI. CGI, HI, M5/ RES5, M9) for registration as Broking and FA rep with MAS At least 8 years of related experiences, depending on job level requirement. In-depth knowledge of the overall employee benefits program (standard and/or bespoke), Flexible Benefits, funding mechanism, broking processes, market segments and marketplaces. Demonstrate leadership qualities and provide feedback to team under management Build highly effective team Able to balance multiple responsibilities and tasks to deliver high quality results Good skills on MS systems including Word, Excel, Power-point required. Strong active interpersonal and people management skills, embrace D&I.How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
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