Senior Client Services Manager
12 hours ago
Job Title: Senior Client Services Manager
United Overseas Bank is seeking a Senior Client Services Manager to join our team in Singapore. As a key member of our Group Technology and Operations department, you will be responsible for leading a team of client service professionals in providing exceptional service to our clients.
About the Role
The Senior Client Services Manager will be responsible for:
- Leading a team of client service professionals to provide timely and effective resolution of client inquiries and issues
- Developing and implementing strategies to improve client satisfaction and loyalty
- Collaborating with cross-functional teams to identify and resolve client issues
- Providing coaching and training to team members to enhance their skills and knowledge
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in a relevant field
- At least 4-5 years of experience in a client-facing role, preferably in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
About United Overseas Bank
United Overseas Bank is a leading bank in Asia with a global network of over 500 branches and offices. We are committed to providing exceptional service to our clients and are seeking a talented and motivated individual to join our team.
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