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Client Success Manager
2 weeks ago
About the role:
What you will do:
- Work with Senior and C-Level clients of tech companies in South Korea in a client service role while identifying opportunities to improve the role and client experience.
- Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continues client partnership by understanding client's mission critical priorities, map to Gartner's best resource capabilities and prioritize immediate needs.
- Provide proactive engagement with client at strategic level; owning and maintaining forwardlooking engagement plans by leveraging Gartner's deliverables and product capabilities.
- Liaise between Gartner and all members of the client's team to ensure the seamless support of teamlevel strategic initiatives
- Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients
What you will need:
- 5+ years' work experience in account management, business analytics or product management role
- Preferably experience in remote delivery and phone interaction with clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Full proficiency in both English and Korean to better manage clients from South Korea and internal stakeholders
- Proven track record in excellence
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