Client Success Manager

2 weeks ago


Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full time

About the role:

What you will do:

  • Work with Senior and C-Level clients of tech companies in South Korea in a client service role while identifying opportunities to improve the role and client experience.
  • Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
  • Drive continues client partnership by understanding client's mission critical priorities, map to Gartner's best resource capabilities and prioritize immediate needs.
  • Provide proactive engagement with client at strategic level; owning and maintaining forwardlooking engagement plans by leveraging Gartner's deliverables and product capabilities.
  • Liaise between Gartner and all members of the client's team to ensure the seamless support of teamlevel strategic initiatives
  • Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

What you will need:

  • 5+ years' work experience in account management, business analytics or product management role
  • Preferably experience in remote delivery and phone interaction with clients
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills
  • Full proficiency in both English and Korean to better manage clients from South Korea and internal stakeholders
  • Proven track record in excellence


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