Client Success Manager, APAC

4 weeks ago

Singapore TP ICAP Full time
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

About Parameta Solutions
Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively.
In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK.

Central to Parameta's purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies.

Role Overview:

Parameta Solutions is the Data & Analytics division of TP ICAP. We are a multi-cultural organisation that has set exciting objectives to grow the business and increase contribution to group revenues across a five-year period. Aligned to this strategy is the position of a Client Success Manager, APAC to be located in the TP ICAP Singapore office.

The Client Success Team is primarily a post-sale function focused on delivering value to our clients, building strategic relationships with external stakeholders, ensuring high satisfaction levels and high retention rates.

The Client Success Manager (CSM), APAC is reporting to the Head of Client Success based in London and requires a very high level of self-sufficiency and proactivity. The successful candidate will be responsible for all aspects of Client Success activities from the initial client engagement and scope, building strong relationships in order to understand our clients goals and objectives to the provisioning of services, solving issues, daily management and continued success.

Internally the CSM will work closely with the sales, data engineering, product, operations and marketing teams to cement and accelerate growth.

Role Responsibilities:

• Owning a portfolio of clients as a strategic business partner, the CSM will be developing and increasing engagement strategies and maximise retention of our client base; demonstrate ROI and ensure outstanding levels of client satisfaction

• Consulting with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes

• Maximising the chance of contract renewal through sustained and valuable liaison with the key decision makers within each of our target accounts

• Referral and advocacy - curating client satisfaction feedback and referrals

• Upselling - Making the most of upsell opportunities and spotting opportunities for new propositions that can be packaged and sold

• Acting as the expert on our data, platform content, features and functionality; comfortably delivering training demonstrations and answering questions

• Help evolve a scalable Client Success model and feeding this back into our sales, operations and product approach

• Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users

• Regular travel to Japan or across the region as required

• To fulfil any additional / ad hoc duties as required to meet the needs of the business

Experience / Competences:

• Fluent English & Japanese

• Mandarin advantageous

• 5 years of experience in a similar client facing function

• Experience of working with Financial Market Data ideally in the OTC space

• Ability to deal with ambiguity and high levels of change

• Self-starter and highly proactive

• Experience navigating through complex organisations and effectively communicate and establish credibility and rapport with multiple levels of a client's organization

• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs

• Confident in liaising with colleagues across departments and offices

• Thrives in a fast-paced environment

• Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint)

• Understanding of any sales methodology preferred

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location
Singapore - 50 Raffles Place - Singapore

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