Head of Apac Customer Success Management

2 weeks ago


Singapore Stripe Full time
Head of APAC Customer Success Management

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses.

Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.


About the team


The Customer Success team's mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments.

Few roles provide such a direct impact on the growth of the company and this team manages our most strategic users in APAC.

In this leadership role you'll be responsible for a high-performing team of Customer Success Managers across APAC.

You'll be responsible for managing our regional net retention targets with an eye towards supporting the activation and realization of Stripe users and identifying new Stripe capabilities our users can leverage.

You'll lead and coach the team, helping them deliver on ambitious goals, as well as roll up your sleeves to work directly with executives at existing large Stripe customers.

You'll help us set and evolve our Customer Success strategy across the region collaborating with local GTM leadership and the broader global team.


What you'll do

Responsibilities

  • Recruit, train, and lead a team of Customer Success Managers while also developing a leadership bench
  • Develop both the longterm vision and strategy for the team that is well aligned with our regional needs
  • Be accountable for driving net retention, supporting activation and realization, identifying new expansion opportunities, and increasing user health
  • Coach and guide the team in developing consultative and solutionbased account skills.
  • Drive a strong operational cadence for managing metrics, user performance, and overseeing internal churn risk mitigation and escalation forums
  • Effectively work crossfunctionally across the organization to shape Stripe's account team model to meet user needs
  • Inspire, motivate and enable individual development to promote career growth of direct reports

Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of customer success or account management experience
  • 8+ years of people management experience
  • Ability to hire, train and coach a highperformance team
  • Ability to support the teams' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships.
  • Ability to clearly communicate technical concepts and build strong executive relationships with highly technical customers
  • Experience working across the APAC region

Preferred qualifications

  • Strong preference for experience in financial technology and payments

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.

This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Job ID

  • Singapore MERCHANT MANAGEMENT SOLUTIONS PTE. LTD. Full time

    OverviewMomos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.Momos is the Customer Experience Management Platform for...


  • Singapore Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Singapore ByteDance Full time

    LarkWhy Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to...


  • Singapore ByteDance Full time

    About LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are...


  • Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...


  • Singapore APAC Michael Page Full time

    As the Regional FP&A Manager, you will play a critical role in partnering closely with the Commercial Head of APAC to provide financial insights and strategic support for our sales and services operations. This role requires a seasoned finance professional with extensive experience in both sales and services, coupled with strong analytical skills and...


  • Singapore APAC Michael Page Full time

    As the Regional FP&A Manager, you will play a critical role in partnering closely with the Commercial Head of APAC to provide financial insights and strategic support for our sales and services operations. This role requires a seasoned finance professional with extensive experience in both sales and services, coupled with strong analytical skills and...


  • Singapore CHANNEL FACTORY ASIA PACIFIC PTE. LTD. Full time

    **Head of Client Services, APACThe Head of Client Services - APAC plays a key leadership role in growing Channel Factory's client base by ensuring our Client Services and Customer Success Solutions team uphold an exceptional standard of client servicing and account management through effective campaign management, reporting, insights and consultation.You'll...


  • Singapore Philips Full time

    Job Title: Head of Strategy, APACThe Strategy and Business Development role in APAC is responsible for strategic planning and business development initiatives, including the implementation and execution of such initiatives to enable APAC and its countries to reach their maximum potential.The role proactively identifies and prioritizes the key strategic...

  • Head FP&A APAC

    1 day ago


    Singapore Swiss Re Full time

    About The RoleGeneral Accountability: Swiss Re Corporate Solutions provides broad, global insurance capabilities, including solutions for commercial insurance, large corporate risks, energy, aviation, engineering, professional liability and environmental and commodity markets. We offer structured, multi-line programs and can customize our offerings in order...


  • Singapore ByteDance Full time

    LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...


  • Singapore Exclusive Networks Full time

    EXCLUSIVE NETWORKS | Introduction**- Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale...


  • Singapore Instructure Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and career. We do this by giving smart, creative, passionate...


  • Singapore Page Executive Full time

    Global Consumer MNC Transformation opportunityAbout Our Client:We are currently working with a global consumer company which has established footprints across continents with the ambition to focus on APAC as part of their evergreen long term investment strategy. Singapore is now the regional hub where the CEO and leadership team are based in.This position as...


  • Singapore Sendbird Full time

    We are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...


  • Singapore Page Executive Full time

    About Our Client We are currently working with a global consumer company which has established footprints across continents with the ambition to focus on APAC as part of their evergreen long term investment strategy. Singapore is now the regional hub where the CEO and leadership team are based in. Job Description This position as Head of Category and Brands...


  • Singapore Restaurant Brands Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...


  • Singapore Restaurant Brands Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...

  • Head of Finance, Apac

    2 weeks ago


    Singapore IPSEN Full time

    Title:Head of Finance, APACCompany:Ipsen Pharma Singapore PTE. LTD.At Ipsen we share a strong sense of purpose: to prolong patients' lives, improve health outcomes and create a positive impact for patients and society.This deeply rooted purpose is at the heart of what we do, as we operate in highly specialized areas of healthcare: oncology, rare diseases and...


  • Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWith Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create...