Head of Customer Success

2 weeks ago

Singapore ByteDance Full time
Lark

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team.

Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve.
Join us

About the team:

Our dedicated team at Lark APAC is driven by a shared passion for delivering exceptional customer experiences.

Comprised of diverse talents and expertise, we are committed to guiding our clients through every stage of their journey with Lark products.

With a relentless focus on innovation and customer satisfaction, we strive to exceed expectations and foster long-lasting partnerships.

Responsibilities:

  • You will develop a Customer Success framework and strategies for Lark APAC, ensuring optimal customer satisfaction and retention.
  • Lead the Customer Success team to cultivate exceptional customer experiences with Lark products, focusing on reducing churn, retaining and renewing contracts, and expanding current contracts.
  • You will play a pivotal role in driving the management of strategic accounts through onboarding, implementation, training, and ensuring high levels of customer satisfaction through proactive measures such as increasing adoption and introducing new features and functionalities.
  • Through ongoing interaction with customers, you will identify upsell and crosssell opportunities to maximize revenue and customer value.
  • Act as a dedicated advocate for customers, gathering user feedback on Lark products and effectively communicating it with the internal team to drive product enhancement.
  • Collaborate closely with sales and product teams to design customized solutions tailored to meet customer requirements and align with their strategic objectives.
  • Provide strategic direction and guidance to the Presales team, offering thought leadership and support throughout the sales process.
  • Foster a culture of high performance within the Presales team, emphasizing collaboration and a commitment to continuous improvement.
  • Stay updated on industry trends, competitor offerings, and market dynamics to inform strategic decisions and maintain a competitive edge.
Minimum Qualifications

  • Bachelor's degree or equivalent. MBA will be an advantage.
  • You have prior handson people management experience in Customer Success and Presales functions within B2B SaaS industry.
  • You are passionate about technology, you have a keen interest in new technologies and are able to adapt to rapidly evolving product organization and market.
  • You possess a startup mindset. You're a gogetter who thrives in a dynamic and fastpaced work environment.
  • You have strong problemsolving and management skills and excellent written and oral communication skills.

What We Can Offer:

  • A dynamic and highly motivated team environment that encourages open idea sharing and fosters healthy debates to propel our product to new heights.
  • A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas.
  • Longterm growth opportunities and the potential to expand responsibilities.
  • A dynamic office workspace that fosters inperson collaboration and innovation among teams.
  • Engaging teambuilding activities to foster camaraderie and collaboration.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

LI-DNI

  • Head of Apac Customer Success Management

    2 weeks ago

    Singapore Stripe Full time

    Head of APAC Customer Success ManagementWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the...

  • Customer Success Consultant

    2 weeks ago

    Singapore Outsized Pte Ltd Full time

    This is an opportunity to work with a leading global strategy consulting firm, within their ICT Venture Building Practice. The focus of the practice is to build and launch new greenfield ventures from concept through to market launch and scale. They work with large incumbant businesses to build new standalone companies.As part of this they have built a...

  • Head of Customer Success, International

    2 weeks ago

    Singapore MERCHANT MANAGEMENT SOLUTIONS PTE. LTD. Full time

    OverviewMomos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.Momos is the Customer Experience Management Platform for...

  • Customer Success Manager

    2 weeks ago

    Singapore MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Customer Success Manager

    2 weeks ago

    Singapore MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Senior Manager, Customer Success

    2 months ago

    Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full time

    Roles & ResponsibilitiesAbout the team you are joiningIATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals. One of the four verticals within the IATA BIS department...

  • Manager, Customer Success

    2 weeks ago

    Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...

  • Customer Success Analyst

    1 week ago

    Singapore eFinancialCareers Full time

    As a Customer Success Associate/ Analyst, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health Developing success plans for customers that outline their critical success factors, metrics for...

  • Associate Customer Success Manager

    2 weeks ago

    Singapore MONGODB SINGAPORE PTE. LTD. Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Education Provider Customer Success

    4 weeks ago

    Singapore AGORA CO-LEARNING SPACES PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Agora ColearningAgora Colearning is a one-stop education hub providing educational programmes for children aged 6 months to 16 years. We offer our own Student Care and Early Years programmes, as well as enrichment and tuition activities from best-in-class education providers. We help students learn, and develop life skills and...

  • Customer Success Associate

    2 weeks ago

    Singapore IDEATORY PTE. LTD. Full time

    As a Customer Success Associate / Analyst, you will be responsible for customer adoption, retention and satisfaction for a group of clients. Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health Developing success plans for customers that outline their critical success factors, metrics for...

  • Customer Success

    2 weeks ago

    Singapore SLEEK TECH (PTE. LTD.) Full time

    About SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn...

  • Customer Success Officer

    1 month ago

    Singapore Y3 TECHNOLOGIES PTE LTD Full time

    Roles & ResponsibilitiesRole and Responsibilities:Take ownership of customer issues Customer success rep must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate...

  • Customer Success Manager

    2 weeks ago

    Singapore ByteDance Full time

    LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...

  • Customer Success Intern

    2 weeks ago

    Singapore KINEXCS PTE. LTD. Full time

    Company DescriptionKinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device...

  • Customer Success Manager

    2 weeks ago

    Singapore X0PA AI PTE. LTD. Full time

    Customer Success ManagerX0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...

  • Customer Success Manager

    2 weeks ago

    Singapore JUBLIA PTE. LTD. Full time

    Jublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithmSince our inception we have partnered with some of the biggest event organizers in the world to...

  • Senior Manager, Customer Success

    2 weeks ago

    Singapore International Air Transport Association (IATA) Full time

    Employment Type: PermanentContract Duration:At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we...

  • Customer Success Manager

    2 weeks ago

    Singapore Zendesk Full time

    Job DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value A key fixture of our Success team is the work our CSMs do to understand a...

  • Customer Success Manager

    2 weeks ago

    Singapore Page Personnel Full time

    Diversity and Inclusion Career progressionAbout Our Client:Global Oil & Gas industry. Responsible for Customer Success locally by acting as the key interface to customers for:Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with...