Customer Success Manager

2 weeks ago


Singapore JUBLIA PTE. LTD. Full time
Jublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithm


Since our inception we have partnered with some of the biggest event organizers in the world to execute live, virtual, and hybrid events.

Our HQ is based in Singapore and we are a fast growing, profitable startup. Join us


We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events.

This includes understanding the customer's needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology.

A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.


  • Taking ownership for the use of Jublia products throughout clients' organizations with a strong knowledge of our data, methodology, and visualization tools and be able to explain these to stakeholders
  • Working with key Jublia clients to collaboratively create successful case studies and testimonials
  • Spot trends from our data analytics tool to carry out operations while managing client expectations
  • Team up with Jublia product team to address and fulfill clients' needs

Requirements:

  • 1+ year of client facing project management in an organization OR two years of Customer success, Servicing or Operations experience Excellent time management and being able to handle multiple deadlines simultaneously
  • Data analysis experience preferred
  • Fluent in English (Mandarin is a plus though not mandatory)
  • Willing to and enjoy travelling


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