Customer Success Manager

2 weeks ago


Singapore MongoDB Full time
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.


Individuals in the Onboarding Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

This is a
brand new team at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer centric approach and helping to build the program.

We are building out a world class Onboarding programme and this is a great opportunity to work with a fast paced organisation delivering best in class customer experiences.


In this role you will be the first point of contact for some of our most strategic customers after their initial sale.

You will be responsible for supporting customers to successfully implement MongoDB, project managing initial enablement plans and introducing them to the broader MongoDB ecosystem.


  • 35 years of experience working in a Customer Success, Implementation Consultant, Onboarding Manager, Technical project management or similar customercentric role
  • Exceptional project management skills, you will need to hold customers and internal stakeholders accountable to action items to drive achievement of outcomes and milestones
  • A mind for technology we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
  • The ability to work in a fast paced environment each Onboarding Success Manager will be responsible for onboarding 50+ customers in a given quarter while continuing to iterate on the program
  • An entrepreneurial mindset this is a brand new team so you must thrive in a highly changeable environment and contribute to building this program from the ground up
  • High levels of organization and attention to detail you take ownership of customer situations and see everything through to resolution
  • Team player and passion for collaboration in this role you will work across multiple pre and post sales teams to ensure customers are transitioned successfully into the postsales ecosystem. This means working with Sales, Technical Services, Professional Services and more
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • Bilingual Bahasa or Mandarin speaking skills are a plus

On a given day in this role you will:

  • Take ownership of onboarding new customers across your business segment
  • Coordinate with internal teams (Sales, Professional Services, Technical Services, etc) and our customers to ensure they are introduced to the platform effectively
  • Enjoy and promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
  • Build and deliver customized enablement and onboarding plans to ensure customers not only set up the product correctly, but also set their teams up for success
  • Proactively identify risk and growth signals during the onboarding process

More about MongoDB's commitment to diversity and employee well-being:

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.

From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

Learn more about what it's like to work at MongoDB, and help us make an impact on the world

MongoDB, Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"MongoDB is an equal opportunities employer"

  • Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...


  • Singapore X0PA AI PTE. LTD. Full time

    Customer Success ManagerX0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...


  • Singapore JUBLIA PTE. LTD. Full time

    Jublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithmSince our inception we have partnered with some of the biggest event organizers in the world to...


  • Singapore Page Personnel Full time

    Diversity and Inclusion Career progressionAbout Our Client:Global Oil & Gas industry. Responsible for Customer Success locally by acting as the key interface to customers for:Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with...


  • Singapore GRADIANT INTERNATIONAL HOLDINGS PTE. LTD. Full time

    JOB SUMMARY:Gradiant AI is our digital solutions business unit. We provide proprietary suite of digital solutions that help our customers to optimize treatment processes leveraging AI/ML algorithms. Our key product, SmartOps, is an integrated digital platform for asset performance management - plant performance optimization, asset management and remote...


  • Singapore Zendesk Full time

    Job DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value A key fixture of our Success team is the work our CSMs do to understand a...


  • Singapore Sendbird Full time

    We are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...


  • Singapore ARTA TECH PTE. LTD. Full time

    Roles & ResponsibilitiesAbout ArtaAt Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to...


  • Singapore ARTA TECH PTE. LTD. Full time

    Roles & ResponsibilitiesAbout ArtaAt Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to...


  • Singapore ByteDance Full time

    LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...


  • Singapore Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...


  • Singapore Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...


  • Singapore MORNINGSTAR RESEARCH PTE. LIMITED Full time

    Job OverviewThe Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients' industries and sectors, their strategic business needs, and help optimize usage of the PitchBook platform. They will...


  • Singapore MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...


  • Singapore minden Full time

    Who we are. is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial...


  • Singapore PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...


  • Singapore TMP WORLDWIDE (SINGAPORE) ADVERTISING PTE LTD Full time

    **OverviewYou'll be the primary contact for assigned accounts, working closely with your customers to understand their business objectives while proactively leveraging our data-driven platform to optimize their hiring outcomes and investment. Your exceptional organizational and communication skills, understanding of our platform and it's value to our...


  • Singapore Splunk Full time

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn...


  • Singapore TechBridge Market Full time

    Job Information:Workplace HybridIndustry IT ServicesCity SingaporeState/Province No valueCountry SingaporeZip/Postal Code If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data management software for the cloud, we want to hear from you- Our client is a well-established brand in the...


  • Singapore Mastercard, Inc. Full time

    Customer Success Manager (CRM/Loyalty SaaS)Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...