Customer Success Manager, Lark Apac
2 weeks ago
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products.
We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
Join us and make impact happen with a career at ByteDance.Lark Customer Success Team
The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal.
Job Responsibilities- Onboard and guide customers to enable a seamless implementation experience
- Identify and understand customer business goals and KPI's to help launch a successful partnership with the business
- Develop reporting and insights for customers to help demonstrate the value of Lark
- Build great customer experiences with the Lark product, reducing customer churn, retaining, renewing as well as identifying upsell and crosssell opportunities
- Drive the desired business outcome by collaborating with different stakeholders
- Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers
- Increase active usage by cultivating deep and broad usage of the Lark product, including, but not limited to, introducing new features and best practices to customers
- Conduct quarterly business reviews and other recurring points of engagement with customers
- Be a customer's advocate and gather customer's feedback on the Lark product, and share it with internal team to drive product enhancement.
- Develop and continuously refine Lark OKR service model, with the view of monetizing OKR services (consultations, training, etc.)
- University degree or equivalent, MBA will be an advantage
- Relevant experience in B2B Customer Success within SaaS/IT industry
- Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market
- Strong problemsolving and management skills
- Excellent written and oral communication skills
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.-
Customer Success Manager
2 weeks ago
Singapore Lark Full timeSingaporeRegular Sales SalesManagerJob ID: Y1137ResponsibilitiesQualifications University degree or equivalent. MBA will be an advantage Relevant experience in B2B Customer Success within SaaS/IT industry Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market. "Start-Up"...
-
Customer Success Manager
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...
-
Revenue Operations Business Partner, Lark
1 month ago
Singapore LARK TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesLarkLark is a next-generation team productivity suite that boosts organizations' efficiency, creativity, and engagement. It seamlessly integrates Messenger, Docs, Calendar, Video calls, Emails, OKR, and more into one easy-to-use app.Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations...
-
Solution Architect, Lark Apac
2 weeks ago
Singapore ByteDance Full timeLark will be prioritizing applicants who have a current right to work in Singapore, and do not require Lark's sponsorship of a visa.About LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for...
-
Regional Sales Lead, Lark Apac
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to...
-
Account Executive
2 weeks ago
Singapore Lark Full timeSingaporeRegular Sales SalesJob ID: V1149ResponsibilitiesQualifications University degree or equivalent experience. MBA will be an advantage Experienced in selling and developing the business portfolio in APAC; focusing on Thailand market Prior sales or business development relevant experience working with SMB, enterprises and/or growthstage startups for...
-
Head of Customer Success
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to...
-
Head of Apac Customer Success Management
2 weeks ago
Singapore Stripe Full timeHead of APAC Customer Success ManagementWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the...
-
Customer Success Manager Apac
2 weeks ago
Singapore Mastercard Full timeOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager, Customer Success
2 weeks ago
Singapore Clarivate Full timeInformation BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...
-
Brand & Public Relations Manager
2 weeks ago
Singapore ByteDance Full timeAbout LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are...
-
Account Executive
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...
-
Customer Success Officer
2 weeks ago
Singapore Instructure Full timeAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and career. We do this by giving smart, creative, passionate...
-
Customer Success Manager
2 weeks ago
Singapore Sendbird Full timeWe are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...
-
Customer Success Manager APAC
4 weeks ago
Singapore Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Customer Success Manager APAC
1 month ago
Singapore Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Fashion Designer
2 weeks ago
Singapore LARK AND PEONY Full timeCompany Overview:As crafters of small-batch designs that revolve around our interpretation of modern Asian style, we create with the hope that our designs will have an enduring quality. Ageless, timeless and curated with careful intention.Escaping the clutches of fleeting trends and wasteful distractions while crafting future heirlooms that can be passed...
-
Customer Success Director
2 weeks ago
Singapore LSEG (London Stock Exchange Group) Full timeCustomer Success Director of Wealth, Investment Management and Banking - APACAs a leader championing customer success, you will lead the Wealth, Investment Management and Banking CSM team for APAC. This team is responsible for retaining a book of business across the large global banks, financial institutions, and corporate clients for Asia Pacific region...
-
Customer Success Manager, Singapore
2 weeks ago
Singapore HackerOne Full timeTheCustomer Success Manager, APAC is responsible for customer relationships and works with customers by leading, coordinating and monitoring the success of their programs. Customer Success Manager have a dedicated portfolio of accounts which they manage throughout the lifecycle from onboarding through renewal. They are also responsible for gathering feedback...
-
Customer Success Manager
2 weeks ago
Singapore Similarweb Full timeSimilarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the...