Customer Success Manager

3 weeks ago


Singapore Similarweb Full time
Similarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas.

We help our customers succeed in today's digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since


Reporting to the
Team Manager, Customer Success, APAC, we're looking for a
Customer Success Manager, Greater China with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for large Greater China accounts.


Why is this role so important at Similarweb?


The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.


  • The CSM is in the front line, bringing our SaaS platform to life for the client
  • The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
  • Making Similarweb an integral part of their business

So, what will you be doing all day?
Your role as part of the
Customer Success Team_ _
means your daily responsibilities** may include:

  • Be the primary point of contact for all users on your assigned accounts
  • Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
  • Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
  • Manage and expand longterm customer relationships, and ensure account longevity and renewals
  • Support in uncovering and identifying upsell opportunities during the customer's lifecycle
  • Ensure our Enterprise clients are engaged with the platform and understand the value it brings them towards achieving their business goals

Requirements:

-
Fluent in both Mandarin and English, written and spoken:

  • Solid understanding of the digital marketing space and trends
years experience in a client facing role, preferably in a SaaS company

  • Strong relationship building skills ability to quickly build rapport and establish trust (both internally and with clients)
  • Analytical mindset with the ability to quickly digest a problem and identify a solution
  • Experience producing high quality clientfacing materials
  • Excellent problem solving and critical thinking skills
  • Team player who can collaborate effectively with colleagues and business partners

Why you'll love being a Similarwebber:

You'll get to sell a product you actually believe in: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

Diversity isn't just a buzzword:
People want to work in a place where they can be themselves.

We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work.

We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience.

We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.



  • Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...


  • Singapore X0PA AI PTE. LTD. Full time

    Customer Success ManagerX0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...


  • Singapore JUBLIA PTE. LTD. Full time

    Jublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithmSince our inception we have partnered with some of the biggest event organizers in the world to...


  • Singapore Page Personnel Full time

    Diversity and Inclusion Career progressionAbout Our Client:Global Oil & Gas industry. Responsible for Customer Success locally by acting as the key interface to customers for:Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with...


  • Singapore GRADIANT INTERNATIONAL HOLDINGS PTE. LTD. Full time

    JOB SUMMARY:Gradiant AI is our digital solutions business unit. We provide proprietary suite of digital solutions that help our customers to optimize treatment processes leveraging AI/ML algorithms. Our key product, SmartOps, is an integrated digital platform for asset performance management - plant performance optimization, asset management and remote...


  • Singapore Zendesk Full time

    Job DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value A key fixture of our Success team is the work our CSMs do to understand a...


  • Singapore Sendbird Full time

    We are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...


  • Singapore ByteDance Full time

    LarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...


  • Singapore Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...


  • Singapore MORNINGSTAR RESEARCH PTE. LIMITED Full time

    Job OverviewThe Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients' industries and sectors, their strategic business needs, and help optimize usage of the PitchBook platform. They will...


  • Singapore MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...


  • Singapore minden Full time

    Who we are. is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial...


  • Singapore PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...


  • Singapore TMP WORLDWIDE (SINGAPORE) ADVERTISING PTE LTD Full time

    **OverviewYou'll be the primary contact for assigned accounts, working closely with your customers to understand their business objectives while proactively leveraging our data-driven platform to optimize their hiring outcomes and investment. Your exceptional organizational and communication skills, understanding of our platform and it's value to our...


  • Singapore Splunk Full time

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn...


  • Singapore TechBridge Market Full time

    Job Information:Workplace HybridIndustry IT ServicesCity SingaporeState/Province No valueCountry SingaporeZip/Postal Code If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data management software for the cloud, we want to hear from you- Our client is a well-established brand in the...


  • Singapore Mastercard, Inc. Full time

    Customer Success Manager (CRM/Loyalty SaaS)Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...


  • Singapore HUBBLE PTE. LTD. Full time

    **Who are we looking for: We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real...


  • Singapore Zendesk Full time

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Â We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class...


  • Singapore MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...