Intern – Client Success

2 weeks ago


Singapore Red Dot Payment Pte Ltd Full time

Client Success Scope (50%):

  • Collaborate closely with our merchants and internal teams to ensure smooth execution of merchant onboarding
  • Manage and update merchant data and prioritization using Excel, Google Sheets and other applications (Trello/FreshDesk)
  • Handle daily support operations including responding to inquiries and following up with merchants
  • Maintain database including data entry and report generating
  • Other ad-hoc duties as assigned

Marketing Scope (50%):

  • Assist in the creation of marketing materials such as brochures, flyers, and social media content.
  • Manage and update the company's social media profiles and website.
  • Conduct market research to identify new marketing opportunities and consumer preferences.
  • Help in the planning and execution of marketing campaigns and events.
  • Analyze marketing data and metrics to measure the effectiveness of campaigns.
  • Collaborate with the design and content teams to produce high-quality marketing assets.
  • Monitor and report on competitors' marketing activities.
  • Attend and participate in team meetings, brainstorming sessions, and training workshops

Requirements:

  • Relevant qualification and experience in client support or marketing roles
  • Proficient in MS Office (especially Excel) and other applications and tools such as Google Sheets
  • Familiarity with social media platforms (Facebook, Twitter, Instagram, LinkedIn).
  • Basic understanding of marketing principles and techniques.
  • Able to handle sensitive and confidential matters professionally
  • Detail-oriented, organized and able to prioritise tasks accordingly
  • Good time management and communication skills
  • Customer-service mindset with ability to manage expectations, as well as communicate goals and objectives with merchants and internal teams


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