Manager, Patient Experience

Roles & ResponsibilitiesYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.Requirements: Recognised Degree with at least 8 years...

Objective / Purpose of the JobPatient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.Responsibilities: Administer new/ current...

Roles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients' hospital experiences and to deliver pyscho-social care for patients.Job Requirements:...

Descriptions: Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc. Feedback management entails patient interface, investigation and followup with the relevant staff/dept, service recovery or closing of loop with feedback...

Roles & ResponsibilitiesDuties Reporting to HOD,Deputy Director You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and...

Roles & ResponsibilitiesResponsibilites: To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients...

Reporting to the Senior Manager, you will be part of the Patient Relations and Feedback team working closely with clinicians and administrators. You will be responsible for managing both clinical and non-clinical feedback which includes conducting investigations, facilitating family conferences and hospital reviews, drafting reply to letters and liaising...

Roles & ResponsibilitiesResponsible for managing and collaborating with healthcare team members for an overall positive patient experience. This includes working with various hospital departments to address patient feedback and implementing service improvement initiatives.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFIC1. Identify, plan, design and implement...

OverviewReporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department's administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes.Job ResponsibilitiesYou will be...

MULTIPLE LOCATIONS ACROSS SINGAPORE MIMINUM 3 MONTHS COMMITMENT Assist in patient registration, scheduling of appointmentsAssist in patient enquiries, answering phone calls and email enquiries Assist in daily operations (administrative and checking duties)Any other duties as assigned. STUDENTS TAKING GAP YEAR/ WAITING FOR RESULTS/ FINDING CONTRACT PERM JOBS...

MULTIPLE LOCATIONS ACROSS SINGAPORE MIMINUM 3 MONTHS COMMITMENT Assist in patient registration, scheduling of appointmentsAssist in patient enquiries, answering phone calls and email enquiries Assist in daily operations (administrative and checking duties)Any other duties as assigned. STUDENTS TAKING GAP YEAR/ WAITING FOR RESULTS/ FINDING CONTRACT PERM JOBS...

Job DescriptionTHE OPPORTUNITYOur Market Access team monitor population demographics and develop solutions to give patients access to our medicines. We act as both educators and advocates for our products, processes, and practices that help us revolutionize how our medicines create value in society.WHAT YOU WILL DO Map the end-to-end patient journey of...

Job DescriptionTHE OPPORTUNITYOur Market Access team monitor population demographics and develop solutions to give patients access to our medicines. We act as both educators and advocates for our products, processes, and practices that help us revolutionize how our medicines create value in society.WHAT YOU WILL DOMap the end-to-end patient journey of...

Roles & ResponsibilitiesKey Responsibilities:Develop strategies to enhance the overall patient experience and promote a patient-focused environment.Manage the feedback process effectively, including service recovery and engaging with staff, patients, and caregivers.Qualifications:Hold a recognized degree with a minimum of 8 years of experience in...

Job Summary To plan, develop and implement the organizational strategy and framework for patients' relations and positive experience in the patients' journey of care in St Andrew's Community Hospital. To oversee and be responsible for the communications and patients' relations matters of St. Andrew's Community Hospital, through befriending and building of a...

Roles & ResponsibilitiesJob Description: Establish contact with patients and their families at referral or admission. Serve as the hospital's primary contact for patients and families. Implement workflows to ensure positive experiences for patients and families. Identify caregiver stress, discern sensitive issues, and offer counsel or solutions. Advise and...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to...

Roles & ResponsibilitiesJob Summary:· Assist with reception duties, registration, financial counseling, collection of payment and other administration duties.Responsibilities:Patient Care Management Greet and receive patients or visitors who present at reception counter Perform patient registration for both inpatient and outpatient by obtaining...

NTU's Lee Kong Chian School of Medicine (LKCMedicine) is a leading medical school at the forefront of medical research and education. The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine's patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and...