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Patient Experience Strategic Planning Manager #HYS

2 months ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Duties

Reporting to HOD,Deputy Director

  • You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
  • You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements

  • Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
  • Must have a proven track record in building a service culture
  • Experience in developing, evaluating and conducting service training is essential
  • Strong command of English language and a second language
  • Proficient in writing and editing
  • Adept in conflict resolution, data analytics and presentation


Interested and qualified candidates , please send in your application to ivy.yong@recruitexpress.com.sg


Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599


Tell employers what skills you have

Strategic Planning
Management Consulting
Ability To Work Independently
Mergers
Joint Ventures
Service Recovery
Conflict Resolution
Administration
Attention to Details
Writing
Benchmarking
Acquisitions
Data Analytics
Agribusiness
Corporate Finance

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