Manager, Patient Experience
4 weeks ago
You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.
Requirements:
- Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience indeveloping, evaluating and conducting service training is essential
- Strong command of English language and a second language
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders
Tell employers what skills you have
resourceful
Data Analysis
Customer operations
Service Recovery
Conflict Resolution
Managerial
organisational
Writing
Feedback
Training
Engagement
-
Senior Manager, Patient Experience
3 weeks ago
Singapore Ng Teng Fong General Hospital Full timeIn our commitment to being patient-centred, the manager wil drive strategic initiatives aimed at improving patient and caregiver experience in JHC.Main ResponsibilitiesLead efforts in patient experience and involvement, encouraging patient's voice through a variety of methods. Translate the voice patients into actions that will improve process and services...
-
Patient Experience Executive
7 days ago
Singapore Implantdontics Pte. Ltd. Full timeOverview:Implantdontics is an established specialist dental practice in Orchard Road with a focus on providing cutting-edge dental solutions including dental implants, oral surgery, smile makeovers and full mouth rehabilitation.We are seeking a highly-motivated and talented individual to join our team as a Patient Experience Executive. This position is...
-
Patient Experience Executive
7 days ago
Singapore IMPLANTDONTICS PTE. LTD. Full timeRoles & ResponsibilitiesOverview:Implantdontics is an established specialist dental practice in Orchard Road with a focus on providing cutting-edge dental solutions including dental implants, oral surgery, smile makeovers and full mouth rehabilitation.We are seeking a highly-motivated and talented individual to join our team as a Patient Experience...
-
Patient Experience Associate
4 weeks ago
Singapore SINGHEALTH COMMUNITY HOSPITALS Full timeRoles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...
-
Patient Experience Associate
3 weeks ago
Singapore Singhealth Community Hospitals Full timeThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients' hospital experiences and to deliver pyscho-social care for patients.Job...
-
Senior/Executive, Patient Experience
3 weeks ago
Singapore Singhealth Community Hospitals Full timeReporting to the Manager, Patient Experience (PE), the jobholder willProvide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement in patient experience through data analytics. You will also support all aspects of Patient Experience initiatives and events to elevate...
-
Senior/Executive, Patient Experience
2 weeks ago
Singapore SINGHEALTH COMMUNITY HOSPITALS Full timeRoles & ResponsibilitiesReporting to the Manager, Patient Experience (PE), the jobholder willProvide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement in patient experience through data analytics. You will also support all aspects of Patient Experience initiatives...
-
Patient Experience Manager
3 weeks ago
Singapore Recruit Express Pte Ltd Full timeResponsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregiversJob RequirementsRecognised Degree with at least 8 years of working experience in customer /...
-
Patient Experience Manager, Hospital/Clinic
3 weeks ago
Singapore GMP Technologies Full timeOur Client is a well-established Healthcare Organization.Responsibilities:Assist the Head of Unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery, etc.Feedback management entails patient interface, investigation and follow-up with the relevant...
-
Singapore Alexandra Health Pte. Ltd. Full timeResponsible for managing and collaborating with healthcare team members for an overall positive patient experience. This includes working with various hospital departments to address patient feedback and implementing service improvement initiatives.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFIC1. Identify, plan, design and implement patient experience...
-
Singapore ALEXANDRA HEALTH PTE. LTD. Full timeRoles & ResponsibilitiesResponsible for managing and collaborating with healthcare team members for an overall positive patient experience. This includes working with various hospital departments to address patient feedback and implementing service improvement initiatives.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFIC1. Identify, plan, design and implement...
-
Patient Engagement Manager
3 weeks ago
Singapore Pharmeng Technology Pte. Ltd. Full timeJob PurposeThe PE Manager is the primary relationship holder with key patient organizations and patient representatives at country level.The PE Manager role ensures the implementation of the PE Strategy across the key development milestones. This includes managing and developing partnerships with patient organizations, ensuring patient community input into...
-
Patient Engagement Manager
2 days ago
Singapore PHARMENG TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob PurposeThe PE Manager is the primary relationship holder with key patient organizations and patient representatives at country level.The PE Manager role ensures the implementation of the PE Strategy across the key development milestones. This includes managing and developing partnerships with patient organizations, ensuring...
-
no experience needed healthcare patient service
3 weeks ago
Singapore Recruit Express Pte Ltd Full timeMULTIPLE LOCATIONS ACROSS SINGAPORE MIMINUM 3 MONTHS COMMITMENT Assist in patient registration, scheduling of appointmentsAssist in patient enquiries, answering phone calls and email enquiries Assist in daily operations (administrative and checking duties)Any other duties as assigned. STUDENTS TAKING GAP YEAR/ WAITING FOR RESULTS/ FINDING CONTRACT PERM JOBS...
-
no experience needed healthcare patient service
2 weeks ago
Singapore Recruit Express Pte Ltd Full timeMULTIPLE LOCATIONS ACROSS SINGAPORE MIMINUM 3 MONTHS COMMITMENT Assist in patient registration, scheduling of appointmentsAssist in patient enquiries, answering phone calls and email enquiries Assist in daily operations (administrative and checking duties)Any other duties as assigned. STUDENTS TAKING GAP YEAR/ WAITING FOR RESULTS/ FINDING CONTRACT PERM JOBS...
-
Assistant Manager, Patient and Public Engagement
3 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNTU's Lee Kong Chian School of Medicine (LKCMedicine) is a leading medical school at the forefront of medical research and education. The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine's patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and...
-
Director, Patient Safety
3 weeks ago
Singapore Gilead Sciences Singapore Pte. Ltd. Full timeWe are seeking a strategic and collaborative Patient Safety Asia 5 Regional Lead, to perform the local Patient Safety Lead role in Hong/Macau and in Singapore as well as be responsible for oversight of patient safety activities in the Asia 5 region which includes Hong Kong/Macau, South Korea, Taiwan, Singapore, and Malaysia. This role will also be...
-
Assistant Manager, Patient and Public Engagement
3 weeks ago
Singapore Nanyang Technological University Full timeNTU's Lee Kong Chian School of Medicine (LKCMedicine) is a leading medical school at the forefront of medical research and education. The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine's patient & public partnerships in medical research and education. You will be part of a dynamic team to embed Patient and Public Involvement and...
-
Patient Relations Officer
4 weeks ago
Singapore Paincare Center Pte. Ltd. Full timeJob DescriptionAs a Medical Relationship Manager, you will be expected to deliver friendly customer service as well as to create a warm and welcoming atmosphere for all the patients, with the main aim to excel in providing good patient care.Duties and ResponsibilitiesReporting to Clinic Operations ManagerRegistering and scheduling appointments for...
-
Patient Relations Executive
2 weeks ago
Singapore Dp Dental Pte. Ltd. Full timeJob Description for Patient Relations ExecutiveJob Requirements:. Pleasant personality and positive attitude. Excellent communication and interpersonal skills. Active listening skills. Able to explain things in a friendly and professional manner. Good telephone etiquette with pleasant voice. Caring, helpful and supportive by nature. Strong sense of...