Patient Experience Manager, Hospital/Clinic

3 weeks ago


Singapore GMP Technologies Full time
  • Our Client is a well-established Healthcare Organization.

Responsibilities:

  • Assist the Head of Unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery, etc.
  • Feedback management entails patient interface, investigation and follow-up with the relevant staff/dept., service recovery or closing of loop with feedback providers/patients, and data entry for reporting purpose.
  • Conduct regular and ad-hoc service training to staff and facilitate clinical riskmanagement workshops/training.
  • To work closely with all staff as a resource person and maintain positive relationships with colleagues and patients.
  • Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to close the feedback loop.
  • Deliver training to ground staff and supervisors on service standards. Conduct and customise ad-hoc refresher training to departments based on their needs and feedback trends. Facilitate clinical risk management workshops to Senior Doctors and Nurses.
  • Prepare reports such as monthly feedback reports, service report and so forth and sharing of relevant information with senior management and other departments as required.
  • Oversee/facilitate patient focus groups and work on actionable plans to improve process/patient experience.
  • Audit service initiatives to ensure compliance.

Requirements:

  • Minimum Bachelor Degree.
  • At least 8 years of working experience in Hospital operations, Patient relation and/or Frontline management.
  • Experience in conducting service training to ground and supervisory staff.
  • Proactive, self-driven and good interpersonal skills, positive and able to cope with tight deadlines.
  • Excellent communications skills, both verbal and written.
  • Excellent Project management and Team leadership skills.
  • Proficient in MS Excel and Data analysis.

Other Information:

  • Working Location: West.
  • Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 17923.
To learn more about this opportunity, please contact Novita Tan at [HIDDEN TEXT]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374


  • Clinic Assistant

    2 days ago


    Singapore THE LIFESTYLE MEDICAL CLINIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a dedicated Clinic Assistant who is passionate about delivering exceptional customer service and possesses a high standard in hospitality. The ideal candidate will play a crucial role in ensuring the smooth operation of our clinic while providing a warm, welcoming environment for our patients.Job Descriptions: Warmly...

  • Clinic Assistant

    5 days ago


    Singapore The Lifestyle Medical Clinic Pte. Ltd. Full time

    We are seeking a dedicated Clinic Assistant who is passionate about delivering exceptional customer service and possesses a high standard in hospitality. The ideal candidate will play a crucial role in ensuring the smooth operation of our clinic while providing a warm, welcoming environment for our patients.Job Descriptions:Warmly welcome patients, providing...

  • Clinical Associate

    3 weeks ago


    Singapore National University Hospital (singapore) Pte Ltd Full time

    The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals - National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital three National...

  • Clinical Associate

    3 weeks ago


    Singapore National University Hospital (singapore) Pte Ltd Full time

    The National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals - National University Hospital, Ng Teng Fong General Hospital and Jurong Community Hospital three National...

  • Clinical Associate

    7 days ago


    Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesThe National University Health System (NUHS) is an integrated Academic Health System and Regional Health System in Singapore that delivers value-driven, innovative and sustainable healthcare. Institutions in the NUHS group include three hospitals – National University Hospital, Ng Teng Fong General Hospital and Jurong Community...


  • Singapore NG TENG FONG GENERAL HOSPITAL Full time

    The OpportunityWe are looking for Patient Service Associates to deliver excellent service for patients who visit our Specialist Outpatient Clinic.ResponsibilitiesRegister patients for visits to Specialist Outpatient ClinicSchedule appointments and assist patients to coordinate multiple appointmentsPerform billing processes, including payment collection,...


  • Singapore ST ANDREW'S MISSION HOSPITAL Full time

    Roles & ResponsibilitiesJob Summary To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital. To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital,...

  • Clinic Assistant

    4 weeks ago


    Singapore 171 STIRLING FAMILY CLINIC Full time

    Roles & ResponsibilitiesNew GP clinic Queenstown looking for experienced/willing candidate to join as Clinic AssistantDuties such as:- Front desk duties like patient registration, triage, cashiering- Opening and closing of clinic, answering phone calls- Dispensing medication- Chaperone in simple clinical procedures- Independent and comfortable working in a...


  • Singapore St Andrew's Mission Hospital Full time

    Job SummaryTo plan, develop and implement the organizational strategy and framework for patients' relations and positive experience in the patients' journey of care in St Andrew's Community Hospital.To oversee and be responsible for the communications and patients' relations matters of St. Andrew's Community Hospital, through befriending and building of a...

  • Clinic Manager

    3 weeks ago


    Singapore Dr Foot Podiatry Clinic Pte. Ltd. Full time

    Role: Clinic ManagerResponsibilities:Operations Management:Oversee the day-to-day operations of the clinic, including patient scheduling, staffing, and facility maintenance. Develop and implement policies and procedures to ensure efficient and effective clinic functioning. Monitor inventory levels of medical supplies and equipment, and coordinate procurement...

  • Clinic Assistant

    4 weeks ago


    Singapore 171 Stirling Family Clinic Full time

    New GP clinic Queenstown looking for experienced/willing candidate to join as Clinic AssistantDuties such as:- Front desk duties like patient registration, triage, cashiering- Opening and closing of clinic, answering phone calls- Dispensing medication- Chaperone in simple clinical procedures- Independent and comfortable working in a small team-...

  • Clinic Manager

    3 weeks ago


    Singapore DR FOOT PODIATRY CLINIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Clinic ManagerResponsibilities: Operations Management:Oversee the day-to-day operations of the clinic, including patient scheduling, staffing, and facility maintenance.Develop and implement policies and procedures to ensure efficient and effective clinic functioning.Monitor inventory levels of medical supplies and equipment,...

  • Clinic Assistant

    3 weeks ago


    Singapore Pain Clinic@ Wellness Philosophy Pte. Ltd. Full time

    Experience is essential in the clinic operation able to admin patient file,inventory control and excellent customer service.Good communication skills and good spoken english and MandarinRequire to work on Saturday is mandatory Simple accounting of payable and coordination with other wellness imaging centre for patient's appointmentMust be a patience...

  • Clinical Associate

    4 days ago


    Singapore SENGKANG GENERAL HOSPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & Responsibilities:You will provide first-line clinical coverage and assist in carrying out patient care/procedures in the department. You will also be required to perform night duties and provide coverage on weekends/public holidays per department roster.Job Requirement: Must be in active clinical practice Possess a basic...

  • Staff Nurse

    3 weeks ago


    Singapore St Andrew's Mission Hospital Full time

    Job Description:. Attend to patients' medical needs, such as serving medications, giving injections and dressing wounds.. Provide a high standard of care through care management, assessment, planning, implementation and evaluation of nursing care to meet the needs of the patients, including educating patients and families.. Ensure and maintain the standards...


  • Singapore St Luke's Hospital Full time

    Job Summary:. Right site patients and achieve optimal utilization of SLH services. Ensure expedient processing and managing all applications for admissions in a timely manner. Implement policies and procedures that improve efficiency of the Referral Centre. Support joint initiatives and collaborative projects undertaken with other healthcare and community...

  • Staff Nurse

    2 days ago


    Singapore ST ANDREW'S MISSION HOSPITAL Full time

    Roles & ResponsibilitiesJob Description:· Attend to patients' medical needs, such as serving medications, giving injections and dressing wounds.· Provide a high standard of care through care management, assessment, planning, implementation and evaluation of nursing care to meet the needs of the patients, including educating patients and families.· Ensure...


  • Singapore Mount Elizabeth Hospital Full time

    The RoleMaintain professional standards in the provision of nursing care and patient education to patients in collaboration with members of the multi-disciplinary health care team. Provide orientation and guidance for junior nursing personnel through continuing education and supervision to achieve quality nursing care. Assume responsibilities for the day to...

  • Clinic Assistant

    1 month ago


    Singapore TrueCare Clinic Full time

    Clinic Assistant( experienced ) Full time @ TrueCare clinic, 4 locations->1) TrueCare clinic @Eastpoint mall, Simei MRT ( 1positions),2) Truecare Clinic @ Eunos Mrt ( New clinic ) - 1Position 3) TrueCare clinic @ Rangoon Rd ( Farrer Park branch ) 1 position.4) Truecare clinic@ Rivervale Mall (New Clinic ) -1 position5) New clinic @ Jurong East x 2 position...


  • Singapore ST LUKE'S HOSPITAL Full time

    Roles & ResponsibilitiesJob Summary:· Right site patients and achieve optimal utilization of SLH services· Ensure expedient processing and managing all applications for admissions in a timely manner· Implement policies and procedures that improve efficiency of the Referral Centre· Support joint initiatives and collaborative projects undertaken with other...