Patient Relations Executive
2 weeks ago
Job Description for Patient Relations Executive
Job Requirements:
. Pleasant personality and positive attitude
. Excellent communication and interpersonal skills
. Active listening skills
. Able to explain things in a friendly and professional manner
. Good telephone etiquette with pleasant voice
. Caring, helpful and supportive by nature
. Strong sense of responsibility and ability to do what it takes
. Meticulous, systematic and well-organized
. Proactive, flexible, versatile, adaptive to change with can-do attitude
. IT savvy / Good computer knowledge
. Ability to set priorities and multitask well in a fast paced environment
. Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
. Able to commit to 4 days of variable shift work (with 3 rest days per week)
. Minimum Diploma / Bachelor Degree in any discipline
Job Responsibilities:
. Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
. Attend to all patients' enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)
. Wow patients with service excellence
. Manage appointments and schedule for all clinicians
. Be our brand ambassador and build good relationship with patients
. Make follow up calls and handle treatment coordinating work
. Provide clinicians and patients administrative support
. Educate patients on our dental philosophy and treatment
. Use Patient Management System and office software efficiently (training will be provided)
. Come up with new ideas and proposals for improvement projects
. Actively take part in enhancing overall patient service experience
. Initiate or participate in improvement projects to increase work efficiency and productivity
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