Patient Relations Manager

2 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Key Responsibilities:

  • Develop strategies to enhance the overall patient experience and promote a patient-focused environment.
  • Manage the feedback process effectively, including service recovery and engaging with staff, patients, and caregivers.

Qualifications:

  • Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, with at least 2 years in a leadership position.
  • Demonstrate a strong history of instilling a culture centered on exceptional service.
  • Experience in creating, assessing, and delivering service training programs.
  • Exceptional written and verbal communication skills.
  • Proficiency in conflict resolution, data analysis, and public speaking.
Let Your Skills Shine:

  • Coaching
  • Healthcare Industry Knowledge
  • Improving Healthcare Services
  • Effective Leadership
  • Customer Experience Enhancement
  • Interpersonal Communication
  • Healthcare Operations
  • Service Recovery Strategies
  • Conflict Resolution Techniques
  • Healthcare Management Practices
  • Experience in the Healthcare Field
  • Professional Writing
  • Healthcare Sector Knowledge
  • Dynamic Presentation Skills
  • Ensuring Customer Satisfaction
  • Statistical Analysis
  • Quality Customer Service
  • Data Analytics Proficiency
  • Customer Service Excellence


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