Senior Executive, Patient Experience Matters(4941)

Descriptions: Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc. Feedback management entails patient interface, investigation and followup with the relevant staff/dept, service recovery or closing of loop with feedback...

Baker & McKenzie.Wong & Leow is looking for a Partnership Matters Administrator/Executive to work with the Partnership Matters Senior Manager and Partnership Matters Manager to execute and deliver on the full range of partner-related initiatives. The role would involve direct interface with the partners and senior stakeholders.About the roleThey will help to...

**Description of Job Role: A Patient Service Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department...

Reporting to the Senior Manager, you will be part of the Patient Relations and Feedback team working closely with clinicians and administrators. You will be responsible for managing both clinical and non-clinical feedback which includes conducting investigations, facilitating family conferences and hospital reviews, drafting reply to letters and liaising...

Objective / Purpose of the JobPatient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.Responsibilities: Administer new/ current...

Roles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...

Objective / Purpose of the JobSenior/ Patient Relations Associate (Claims) is to ensure accurate and timely submission of clinic claims and reconciliation of payment from the insurance company. To provide administrative and billing support to the patient, facilitate the smooth running of the clinic environment, and support the delivery of quality patient...

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients' hospital experiences and to deliver pyscho-social care for patients.Job Requirements:...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

Singapore General Hospital Pte LtdSenior/ Executive (Clinical Risk Management/ Awareness and Education), Office of Patient Safety:Job Category: Administration- Posting Date: 12 Aug 2023You will work closely with stakeholders to drive Patient Safety Awareness and education in the hospitalYour job duties include: Preparation of Patient Safety publications...

Overview The incumbent will be part of the team responsible for strategizing, shaping, and driving key initiatives in Alexandra Hospital. He/she will work closely with AH senior management in driving planning and execution. This includes assisting or leading in matters pertaining to corporate planning, performance tracking and hospital-level initiatives. Job...

Overview The incumbent will be part of the team responsible for strategizing, shaping, and driving key initiatives in Alexandra Hospital. He/she will work closely with AH senior management in driving planning and execution. This includes assisting or leading in matters pertaining to corporate planning, performance tracking and hospital-level initiatives. Job...

Roles & ResponsibilitiesYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.Requirements: Recognised Degree with at least 8 years...

You are responsible for planning initiatives aimed at improvingpatient experience and building a patient-centric culture. You will lead andare also accountable for the feedback management process, including servicerecovery and active engagement of staff, patients and caregivers.Requirements: RecognisedDegree with at least 8 years of working experience in...

COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

Roles & ResponsibilitiesStarMed is a premier day-surgery and multi-disciplinary medical facility providing top-notch day surgeries and diagnostic services at competitive rates. Currently, we are seeking a dedicated customer service representative to ensure the satisfaction of our visitors and patients at our facility.Act as the initial point of contact for...

Admin Assistant Billing Matters HealthcareResponsibilities: Checking on bill accuracies and liaison with various departments in the hospitals for adjustment of billings Follow up and reviewing on billing/ claims reports Communicate with patients for relevant documents to ease claiming process such as (Medisave Claims authorization form, consent forms)...

Singapore General Hospital Pte LtdSenior / Patient Service Associate, Specialist Outpatient Clinic:Job Category: Ancillary- Posting Date: 30 Jan 2024The JobYou will provide prompt and quality front-line services to patients. You role will involve registration and scheduling appointments for patients and collecting of payments from patients. You will also...

KK Women's and Children's Hospital Pte. Ltd.Senior/Patient Service Associate (Dept of Child Development): Job Category: AncillaryPosting Date: 11 Feb 2024Job descriptionYou will perform counter and support duties at one of the Department of Child Development satellites:registration and billing of patients- scheduling of patient appointments- handling...