Executive, Office of Patient Experience

Descriptions: Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc. Feedback management entails patient interface, investigation and followup with the relevant staff/dept, service recovery or closing of loop with feedback...

Roles & ResponsibilitiesYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.Requirements: Recognised Degree with at least 8 years...

You are responsible for planning initiatives aimed at improvingpatient experience and building a patient-centric culture. You will lead andare also accountable for the feedback management process, including servicerecovery and active engagement of staff, patients and caregivers.Requirements: RecognisedDegree with at least 8 years of working experience in...

Roles & ResponsibilitiesResponsible for managing and collaborating with healthcare team members for an overall positive patient experience. This includes working with various hospital departments to address patient feedback and implementing service improvement initiatives.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFIC1. Identify, plan, design and implement...

Objective / Purpose of the JobPatient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.Responsibilities: Administer new/ current...

Roles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to...

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients' hospital experiences and to deliver pyscho-social care for patients.Job Requirements:...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

OverviewReporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department's administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes.Job ResponsibilitiesYou will be...

Roles & ResponsibilitiesJob Description for Patient Relations ExecutiveJob Requirements:· Pleasant personality and positive attitude· Excellent communication and interpersonal skills· Active listening skills· Able to explain things in a friendly and professional manner· Good telephone etiquette with pleasant voice· Caring, helpful and supportive by...

Patient Safety Management Healthcare 5 days Assist with the development and implementation of clinical incident management framework, including investigation of serious safety events, formulating appropriate recommendations, facilitating transfer of best practices and designing supporting policies and SOPs. Review and analyse aggregate incident data and past...

Roles & ResponsibilitiesA Patient Service Officer (PSO) is a key member of the healthcare team, primarily responsible for providing administrative support and ensuring the smooth functioning of patient services within a healthcare facility. Here's a detailed job description: Patient Registration: Greet patients and visitors as they arrive at the facility,...

Roles & ResponsibilitiesA Patient Service Officer (PSO) is a key member of the healthcare team, primarily responsible for providing administrative support and ensuring the smooth functioning of patient services within a healthcare facility. Here's a detailed job description: Patient Registration: Greet patients and visitors as they arrive at the facility,...

This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients.The work of a Patient Care Officer consists of...

Ensure all bills are processed timely upon discharge Perform data entry of all Drs Fees and information from Drs Letter of Certificate into the system Liaise with Drs/clinic staff and clinical codes for information pertaining to Drs fees, diagnosis codes, surgical codes Followup with Drs/clinic staff for incomplete Drs Letter of Certificate during and after...

Job number Job number SGGA00309 Work Location Work Location Parkway Hospitals Spore PL Contract Type Contract Type Permanent CountryThe RoleOverview of the Role:Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility.Key accountabilitiesResponsible for rendering excellent...

Roles & ResponsibilitiesJob DescriptionAs a Medical Relationship Manager, you will be expected to deliver friendly customer service as well as to create a warm and welcoming atmosphere for all the patients, with the main aim to excel in providing good patient care.Duties and Responsibilities Reporting to Clinic Operations Manager Registering and scheduling...

Roles & ResponsibilitiesDetailsWorking hours: Office hours Location: Central Job ScopeSupport OPE in managing feedback and responses within the Hospital. Attend to patients and families via walk-in as well as telephone calls to the OPE Hotline. Review and follow up with appropriate actions on the feedback received. \ Respond to general feedback and...

SPECIALIST CARE GROUP PTE LTDJob details:Patient Service Officer/ Clinic AssistantSalary$2,500 - $3,000 a monthJob typeFull-time (5.5days/week)Job ScopeClinical and administrative duties including phone enquiries, registration, patient appointment scheduling, booking of referrals/ investigations, billing and insurance claims.Perform basic triage (including...