Senior IT Helpdesk Engineer

3 weeks ago

Singapore PEOPLE PROFILERS PTE. LTD. Full time
Roles & Responsibilities

•12 months renewable contract

•Location: East

•Salary: up to $4,500 basic + allowance + OT + Completion Bonus


Key Responsibilities:

1. Technical Leadership & Support

•Serve as the technical lead for desktop support escalations from L1 and L2 teams.

•Provide troubleshooting for complex hardware, software, and network issues.

•Monitor and manage incident queues, ensuring timely resolution and escalation to relevant teams when necessary.

•Develop and enforce best practices for issue resolution, root cause analysis, and problem management.

•Design, implement, and maintain desktop management solutions including operating systems, enterprise applications, and configurations.


2. Desktop Infrastructure & Security Management

•Design and implement desktop deployment and imaging solutions (e.g., Intune, SCCM, MDT, WDS, Jamf).

•Develop and maintain desktop security policies, configurations, and access controls.

•Ensure compliance with software licensing, security policies, and industry best practices.

•Implement and manage endpoint security solutions such as BitLocker, EDR, Antivirus.

•Evaluate and implement new technologies to enhance desktop performance, security, and user productivity.

•Ensure network fundamentals are maintained, including DNS, DHCP, TCP/IP, VPN troubleshooting.


3. Leadership & Mentoring

•Lead and mentor junior engineers, providing guidance, training, and knowledge-sharing opportunities.

•Conduct regular team meetings and technical workshops to improve support capabilities.

•Participate in hiring processes and performance evaluations for desktop engineering team members.

•Establish reporting structures for tracking incident resolution, SLA compliance, and system health.


4. Project Management & System Upgrades

•Lead and execute desktop-related projects such as Windows upgrades, migrations, and deployments.

•Collaborate with network, security, and infrastructure teams to ensure seamless IT operations.

•Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.

•Work with vendors and third-party providers to evaluate and implement new technologies or services.


5. Reporting & Compliance

•Maintain detailed documentation of desktop configurations, troubleshooting procedures, and security policies.

•Ensure compliance with regulatory requirements, security standards, and licensing agreements.

•Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.

•Generate regular reports on desktop performance, incidents, and SLA compliance for management.


6. User Training & Communication

•Develop and provide user guides and training materials for end-users on desktop-related tools and best practices.

•Act as a liaison between IT teams and business users to ensure smooth communication and issue resolution.


Required Qualifications & Skills:

•Diploma / Bachelor’s Degree in Computer Science, Information Technology, or a related field.

•Minimum 3-5 years of experience in desktop engineering, endpoint management, or IT support.

•Relevant certifications (preferred but not mandatory): Microsoft Certified: Modern Desktop Administrator Associate; VMware Certified Professional (VCP); ITIL Foundation (for service management best practices); CompTIA Security+ (or equivalent security expertise)

•Proficiency in Windows operating systems.

•Experience with enterprise endpoint management tools (e.g., Intune, SCCM, Jamf).

•Hands-on experience in large-scale desktop deployments and migrations.

•Strong understanding of network fundamentals (e.g., DNS, DHCP, TCP/IP, VPN troubleshooting).

•Strong analytical and problem-solving skills with a proactive approach to IT challenges.

•Experience:

•Proven experience in leading and mentoring junior engineers.

•Experience in escalation management, reporting, and compliance tracking.


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com


We regret that only shortlisted candidates will be notified


People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com


Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376



Tell employers what skills you have

Troubleshooting
Technical Assistance
Hardware
Service Management
Active Directory
DHCP
Escalation Management
VCP
Information Technology
WDS
IT Operations
Windows Operating Systems
Problem Management
Service Desk
Networking
VMware Certified Professional
Technical Leadership
Network Security
VPN
Technical Support

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