Solutions Account Manager
4 weeks ago
Job Objectives
- In Service deals: Ownership of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
- New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps
- Future Design: Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director
Job Responsibilities
- Implement service operations at new customers using existing processes.
- Secure continuous operations, in collaboration with customer local teams (where applicable)
- Monitor financial performance and support AOP / FCx activities
- Identify and develop process improvements in order to increase performance and reduce costs.
- Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
- Integrate service extensions into customer’s operation.
- Document process customizations and create the Operations Manual
Secondary responsibilities
- Perform data analysis.
- Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
Personal & interpersonal skills
- Strong analytical skills combined with social competences
- High level of energy, persistence and “can do” attitude
- Customer oriented
- Team player
- Open minded. Experience dealing with different environments/cultures
- High professional integrity and ethical standards
- Available for occasional international travel
- Autonomous and self-driven
Job Requirements
- Degree in engineering, computer sciences or business administration with more than 3 years of work experience
- Project management and/or process design experience
- Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
- Able to analyze large data packages. Programming skills will be a plus
- Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
- Basic knowledge of financial reporting and terminology
Tell employers what skills you have
Aviation
Analytical Skills
SD
Interpersonal Skills
Data Management
Financials
Service Level
Product Management
Management Accounting
Accountability
Customer Oriented
Terminology
Back Office
AOP
Financial Reporting
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