Director- HR Service Delivery

2 weeks ago


Singapore Weatherford Full time
You will be responsible for managing the operations of HR Service Delivery at a global level. This includes establishing and overseeing HRSD Level Agreements, performance metrics, KPIs, and ensuring customer satisfaction goals are met. You will also be responsible for ensuring compliance with internal controls and auditing standards, as well as managing priorities of HRSD workstreams to ensure consistent support and service delivery efficiency.Your role will involve driving the implementation of impactful automations, including the use of digital tools/RPA technology to improve efficiency and customer satisfaction. You will review HR exemptions related to deviation from policies/procedures specific to the countries supported by HRSD and translate monthly KPIs and data into measurable action. Additionally, you will collaborate with Governance & Analytics teams for process improvement, business transformation, and customer service enhancement.You must evaluate month-on-month workload and team utilization to plan operations effectively and ensure a sustainable Business Continuity Plan. Managing HRSD resources in terms of People Management and budget allocation will also be part of your responsibilities.To be successful in this role, you should have a Bachelor's degree in business administration or a related field and a minimum of 10 years of managerial experience in HR Service Delivery Management roles for multiple geographies or at a global level. Experience in setting up and managing a Service Delivery Centre across various global locations is essential. You should also have prior leadership experience in HR Transformation, HR Operations, and Shared Services environment, supporting the employee life cycle and COE support in a customer-centric setting.Demonstrated ability to drive process improvements, work effectively with stakeholders and leaders at various levels, manage through change, and proficiency in HR Information Systems, especially Oracle HCM or similar platforms, will be key to success in this role. Flexibility for relocation is a requirement.,

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