Title Director of HR Service Delivery

2 weeks ago


Singapore Weatherford Full time
As an experienced Operations Manager in HR Service Delivery, your primary responsibility will be to oversee and establish the operations at a global level. You will be tasked with setting up and communicating HRSD Level Agreements, performance metrics, and KPIs to ensure customer satisfaction goals are achieved. It is essential to maintain compliance with internal controls and auditing standards while following established procedures.Your role will involve managing the priorities of various HRSD workstreams to ensure consistent and efficient service delivery. You will also drive the implementation of automation initiatives, leveraging digital tools and RPA technology to enhance efficiency and customer satisfaction. Additionally, you will review HR exemptions and deviations from policies/procedures specific to the supported countries.In collaboration with Governance & Analytics teams, you will work on process improvement, business transformation, and enhancing customer service. Evaluating monthly KPIs and data to derive actionable insights and presenting projects to management for evaluation will be crucial. Furthermore, it is essential to manage HRSD resources, including People Management and budget allocation, to ensure operational sustainability.To excel in this role, you should hold a Bachelor's degree in business administration or a related field. A minimum of 10 years of managerial experience in HR Service Delivery Management across multiple geographies or at a global level is required. Experience in setting up and managing a Service Delivery Centre across various global locations is also essential.Your background should demonstrate prior leadership experience in HR Transformation, HR Operations, and Shared Services, particularly in a customer-centric environment. Proficiency in HR Information Systems, such as Oracle HCM or similar platforms, is necessary to leverage technology for improved service delivery. Strong stakeholder management skills, change management experience, and the ability to drive process improvements are key attributes we are looking for.If you are a dynamic leader who thrives in a fast-paced environment and has a track record of delivering results through operational excellence, we encourage you to apply. Kindly note that flexibility regarding relocation is required for this role.,

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