
Service Delivery Director
2 weeks ago
The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.
They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.
The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.
The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.
**Service Delivery**
Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).
This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.
The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.
The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to):
- Driving service delivery to meet and exceed contractual SLA commitments.
- Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
- Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
- Building and strengthening client relationships through in-depth knowledge of customer domains.
- Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.
**Operations**
The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.
Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.
**Financial Management**
The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.
Financial management responsibilities include but not limited to:
- Annual AOP budgeting, financial planning across the portfolio.
- Manpower and resourcing budgeting
- Operation run rate and forward planning
- Monthly financial status tracking and progressive report
- Operations and Financial optimization
**People and Growth**
The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.
The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.
The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.
**Corporate Engagement**
The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio:
- Customer First,
- Quality First,
- People First,
- Digital First,
- Security First,
The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.
The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.
**Skills for Success**:
- Degree holder
- ITIL Foundation
- Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
- Experience with Service Delivery Management /
-
Service Delivery Director
1 week ago
Singapore Singtel Full time**Service Delivery Director**: **Date**:10 Dec 2024 **Location**: Singapore, Singapore **Company**:Singtel Group - An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that...
-
Senior Assistant Director/assistant Director
3 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of service users effectively and efficiently. Support Director and Deputy Director to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. **[What you will...
-
Service Delivery Director
5 hours ago
Singapore beBeeDelivery Full timeService Delivery DirectorThe role of Service Delivery Director is to oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards. The Director will be responsible for managing project teams, providing guidance, coaching, and support to ensure project success.Key...
-
Service Delivery Director
10 hours ago
Singapore ITConnectUS Full timeGet AI-powered advice on this job and more exclusive features. Infrastructure Cloud Service Delivery Director - System Integrator (SI) Environment Job Summary: We are seeking a highly experienced and strategic Service Delivery Director to lead and optimize the delivery of critical data and security services for our clients. This pivotal role will be...
-
Director - Service Delivery
4 hours ago
Singapore American Express Full timeDirector - Service Delivery **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...
-
Director, Pricing
5 days ago
Singapore Delivery Hero Full time $150,000 - $200,000 per yearCompany Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
-
Director, Pricing
4 days ago
Singapore Delivery Hero Full time $150,000 - $200,000 per yearCompany Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
-
it director regional service delivery
7 days ago
Singapore McCormick & Company Full timeJoin to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & Company Continue with Google Continue with Google Join to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & Company Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with...
-
it director regional service delivery
5 hours ago
Singapore McCormick & Company Full timeJoin to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & Company Continue with Google Continue with Google Join to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & Company Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google...
-
it director regional service delivery
7 days ago
Singapore McCormick & Company Full timeJoin to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & CompanyContinue with Google Continue with GoogleJoin to apply for the IT DIRECTOR REGIONAL SERVICE DELIVERY role at McCormick & CompanyGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with...