
Global HR Service Delivery Director
2 weeks ago
This exciting opportunity is for a seasoned professional to lead the development and execution of HR Service Delivery strategies at a global level.
As an experienced Operations Manager, you will be responsible for overseeing the establishment and implementation of operational processes across multiple geographies.
You will work closely with Governance & Analytics teams to drive process improvements, business transformation, and enhance customer service.
Your focus will be on managing priorities, allocating resources, and ensuring operational sustainability.
This role requires a dynamic leader who can thrive in a fast-paced environment and deliver results through operational excellence.
Responsibilities- Develop and implement HRSD Level Agreements, performance metrics, and KPIs
- Manage HR exemptions and deviations from policies/procedures specific to supported countries
- Collaborate with Governance & Analytics teams to drive process improvements and business transformation
- Ensure operational sustainability by managing HRSD resources, including People Management and budget allocation
- Bachelor's degree in business administration or a related field
- Minimum 10 years of managerial experience in HR Service Delivery Management across multiple geographies or at a global level
- Experience in setting up and managing a Service Delivery Centre across various global locations
- Prior leadership experience in HR Transformation, HR Operations, and Shared Services
- Proficiency in HR Information Systems, such as Oracle HCM or similar platforms
- Strong stakeholder management skills
- Change management experience
- Ability to drive process improvements
- Dynamic leadership skills
- Results-driven approach to operational excellence
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