Global HR Service Delivery Director

2 weeks ago


Singapore beBeeOperations Full time $80,000 - $120,000
About this role

This exciting opportunity is for a seasoned professional to lead the development and execution of HR Service Delivery strategies at a global level.

As an experienced Operations Manager, you will be responsible for overseeing the establishment and implementation of operational processes across multiple geographies.

You will work closely with Governance & Analytics teams to drive process improvements, business transformation, and enhance customer service.

Your focus will be on managing priorities, allocating resources, and ensuring operational sustainability.

This role requires a dynamic leader who can thrive in a fast-paced environment and deliver results through operational excellence.

Responsibilities
  • Develop and implement HRSD Level Agreements, performance metrics, and KPIs
  • Manage HR exemptions and deviations from policies/procedures specific to supported countries
  • Collaborate with Governance & Analytics teams to drive process improvements and business transformation
  • Ensure operational sustainability by managing HRSD resources, including People Management and budget allocation
Requirements
  • Bachelor's degree in business administration or a related field
  • Minimum 10 years of managerial experience in HR Service Delivery Management across multiple geographies or at a global level
  • Experience in setting up and managing a Service Delivery Centre across various global locations
  • Prior leadership experience in HR Transformation, HR Operations, and Shared Services
  • Proficiency in HR Information Systems, such as Oracle HCM or similar platforms
Preferred skills
  • Strong stakeholder management skills
  • Change management experience
  • Ability to drive process improvements
  • Dynamic leadership skills
  • Results-driven approach to operational excellence


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