Director, Services Business Development

Title & Summary Director, Services Business Development – Retail & Commerce Overview Mastercard Services provides cutting edge services in areas of Business & Market Intelligence, Customer Acquisition and Engagement, Security Solutions, and Open Banking. The sales team is responsible for end‑to‑end solutions for a diverse customer base including large airlines, retailers, e‑commerce and telcos. As a member of the Retail & Commerce Business Development team, you will generate excitement and demand for our unique solutions. Responsibilities Manage a portfolio of strategic clients, building on existing relationships and initiating new ones to generate and qualify opportunities and promote Mastercard Services solutions. Lead both formal and informal pitches, from storyboarding to face‑to‑face presentations, delivering concise and persuasive materials tailored to the specific needs and level of the audience. Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring seamless and efficient sales cycles while driving urgency with clients. Be responsible for achieving sales targets, revenue goals, and sales projections, consistently delivering outstanding personal performance. Collaborate with stakeholders to define and refine engagement scope, ensuring alignment with business objectives and client requirements. Support project / customer success teams in problem‑solving efforts and structuring project workplans. Create and deliver compelling and concise presentations that effectively communicate key insights and recommendations. Coach and provide valuable feedback to team members, fostering their professional growth. Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization. Demonstrate strong networking skills and a high degree of confidence initiating contact with new prospects to generate and qualify leads. Have a customer‑first attitude, capable of uncovering customer needs beyond their explicit requests and crafting innovative customer strategies. Cultivate strong working relationships with clients, ensuring effective collaboration and engagement while driving revenue growth and expanded buying centers. Qualifications Significant B2B sales experience, preferably SaaS, data & analytics, and/or cybersecurity solutions. Proven ability to meet/exceed sales targets and quotas. Strong analytical and problem‑solving skills, enabling you to tackle complex challenges and gain credibility with account teams. Strong communication and persuasion skills, both written and oral. Exceptional relationship management skills, fostering long‑term partnerships with clients. Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues. Strong commercial drive with the ability to monetize senior client relationships based on empathy, thought leadership, knowledge of product impact, and subject matter expertise. Must have the ability to own and drive end‑to‑end sales including prospecting, scoping/pricing, business case development, contract development, client negotiation, gaining legal approval, sign contracts, and project kickoff. Experience managing projects and/or teams, showcasing your leadership abilities. Knowledge of consumer and commercial payments market is a plus. High level of energy, drive, enthusiasm, initiative, and commitment. Outstanding multitasking abilities in a fast‑paced, deadline‑driven environment. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Position: Director; Employment type: Full‑time. Function: Management and Manufacturing. Industries: Financial Services, IT Services and IT Consulting, Technology, Information and Internet. #J-18808-Ljbffr