Customer Support Engineer – Rental

6 months ago


Singapur, Singapore Kongsberg Maritime Full time

There has never been a more exciting time to work in Kongsberg Discovery than right now. You will be joining the organisation at a time when digital innovation is key to the success of the company, and we want people to help us shape this journey.

The role carries the responsibility of mobilization, pre and post inspection, coordination, repair and supervision of all related rental and workshop activities including responsive support to both internal/external enquiries within the compliance and related QHSE guideline of KONGSBERG.

This role entails liaise between main office and customers from Asia Pacific, Oceania, and other part of the world on all aspects of rental / Demo of Kongsberg’s product range.

Lead meaningful projects. Protechting People and Planet is our goal.

Responsibilities

Focus on customer support, Inhouse testing/repair and technical preparation on assigned Kongsberg Ocean Technologies and Seatex product rangeTechnical manning on desk / mobile device for remote support as require by KongsbergResponsible for rental inventory and repair according to procedures including equipment control, maintenance, preparation, and disposal routinesGlobal Customer Support world-wide frameworkResponsible for data quality in relevant ERP systems including sub applications (i.e., InspHire)Responsible for generation of service reports, update drawings, cable information database and othersLiaison between customers and main office on all aspects of In-house testing, performance validation, trouble-shoot and repair on KM offshore product.Maintain good relationship with existing clientsProper preparation and execution of work assigned inclusive of pre and post works administrative, ensuring performance are always met.Position will cover Asia Pacific, Oceania, and possibly other part of the worldAny other adhoc duties assigned.


Qualifications and experience

Diploma or Degree in Electrical, Electronics or Mechatronics EngineeringAt least 1-year relevant experience in customer serviceAt least 1 year of direct technical hands-on experience on Single/Multi beam system both in software and hardwareAt least 3 years of direct technical hands-on experience on underwater acoustics systemFunctional test and verification including signal tracing, use of lab equipment such as oscilloscope, frequency counter, impedance meter etc (preferred).


You are able to

act on own initiative, make things happen and accept responsibility for the resultscomply to company rules and procedures and execute plans with commitment and determinationuse a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectivelyanalyse complex issues and problems and come up with rational judgmentsdemonstrate specialist knowledge and expertise in own areacommunicate in a clear, precise and structured way



KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.

What we can offer

An exciting and important position working for the world-leading supplier of maritime solutionsAn inspiring and safe work environmentInternational work environment and multidisciplinary team collaborationProfessional development and career opportunitiesCompetitive pay and benefitsWe offer hybrid working arrangementPay package will be commensurate with experience


Only shortlisted candidates will be notified for interview
*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company

Work location
6 Tuas Drive 1, Singapore 638673



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