Customer Support Specialist

2 months ago


Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time
  • To proactively monitor customer service needs, follow up on service orders and jobs, follow up with customers on contracts and agreements, and support customers, customer coordinators, and account managers.
  • Assist with and monitor the program, implement and oversee specially designated safety agreements and/or life raft rental agreements.
  • Manage all service-related tasks, take in and enter orders and enquiries into the system, and make sure all the data is accurate.
  • Create quotes and communicate with the customer regarding them.
  • Use your experience in phone sales to find chances for order growth.
  • Send delivery instructions to the relevant supply point and monitor the product's delivery.
  • Address any issues pertaining to orders, and if necessary, provide recommendations for order rerouting.
  • Actively market goods and services to any consumer and fulfil our end of the bargain with clients that we have agreed.
  • Help sales with the planning, designing, and quoting of fleet arrangements.
  • Report, take remedial action, and help accomplish sales targets and contractual duties.
  • Regularly provide the Key Account input on technical, service quality, and commercial concerns brought up by clients.
    Manager, the Business Stream, and the Customer Service Team Lead.
  • Monitor grievances and non-compliances by implementing an enhancement/complaint mechanism.
  • Any additional responsibilities that the line manager may occasionally delegate.

Qualifications:

  • Diploma or degree in any field of study.
  • It is preferred to have at least two years of relevant experience working in customer service or comparable professions in the marine or aviation industry.
  • Enthusiastic about the function of customer service.
  • Have a strong sense of ethics, be able to operate under pressure, and adhere to deadlines.
  • Capable of adhering to deadlines by effectively allocating priorities and managing time.
  • Excellent interpersonal skills combined with knowledge of various cultures within the clientele, team, and structure.
  • Strong written and oral English communication abilities.
  • Strong computer abilities.


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