Customer Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Customer Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a key member of our support team, you will be responsible for providing technical assistance to our customers and ensuring the smooth operation of our equipment.
Key Responsibilities
- Perform field service activities associated with troubleshooting, diagnostic, and repairing complex equipment at customer wafer fab facilities.
- Resolve installation and upgrading problems, and coordinate equipment schedules to minimize system downtime.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Prepare field service reports on customer support activity and provide documentation to other supporting functions on recurring problems.
Requirements
- Bachelor's Degree in Mechanical, Mechatronics, Electrical, or Electronics Engineering.
- Excellent interpersonal and communication skills, with the ability to understand customer needs.
- Ability to work independently and show initiative.
- Willingness to work overtime and travel at short notice, with compensation for overtime work and a transport allowance.
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