Service Support Coordinator
3 weeks ago
Competencies Required
- At least 1-2 years of relevant experience in a similar role
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Ability to work independently, prioritize tasks, and manage workload effectively
- Excellent organizational skills and attention to detail
Responsibilities
- Receive and acknowledge service requests from clients, ensuring timely and accurate communication
- Liaise with internal stakeholders, including workshop technicians and QA department, to coordinate service requests
- Coordinate service jobs with customers, ensuring seamless execution and timely completion
- Prepare and send quotations, order acknowledgments, and work orders as required
- Process monthly invoicing for rental jobs and maintain accurate records
- Collaborate with the workshop supervisor to update progress on ongoing jobs
- Update rental asset listings and ensure documentation is complete
- Liaise with warehouse and logistics teams to manage equipment movement
- Prepare monthly status reports for management and finance
- Provide administrative support to the service team as needed
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