Customer Service Delivery Support Coordinator

2 weeks ago


Singapur, Singapore Shopee Full time
Job Title: Customer Service Delivery Support Coordinator

Join Shopee Xpress SG Department as a Customer Service Delivery Support Coordinator and be part of our Operational Excellence team. As a key member of our team, you will be responsible for ensuring seamless delivery of customer service and support to our customers.

Key Responsibilities:
  • Monitor and manage daily jobs dispatch to drivers
  • Coordinate with internal stakeholders on seller/buyer issues
  • Process orders, requests, and resolve problem shipments
  • Liaise with customers, suppliers, and logistics partners to ensure excellent customer service
  • Respond and follow up with customer enquiries for any missing/late deliveries
  • Check proof of delivery according to SOP
  • Create reporting and insights for Operational Excellence Team
  • Assist Operational Return Team with ad hoc duties
Requirements:
  • Minimum 3 years of customer service support experience
  • Proficient in MS Office skills
  • Patient and skilled in conflict resolution
  • High responsibility, disciplined, and detail-oriented
  • Good interpersonal and communication skills
  • Preferably a background in supporting delivery-related enquiries

We are looking for a highly motivated and organized individual who can work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging role, please apply now.



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