Customer Service Coordinator

7 days ago


Singapur, Singapore International SOS Full time
About the Position
  • Deliver prompt and effective claims assistance and customer support to leading providers and beneficiaries.
  • Act as a liaison and educator for local providers.
  • Collaborate with operational teams to streamline claims processing.
  • Engage in projects within the Provider Network Management division.
Core Responsibilities
  • Address inquiries from healthcare providers regarding medical services.
  • Assist the local team in interactions with healthcare providers.
  • Provide updates on the status of submitted claims.
  • Develop expertise in claims submission and reimbursement processes.
  • Educate healthcare providers on the claims submission procedure.
  • Foster relationships with both internal and external stakeholders.
  • Ensure accurate record-keeping and maintain confidentiality.
  • Involve the Medical Department in cases of medical discrepancies.
  • Participate in team meetings and training sessions.
About You
  • Minimum GCE A Level education or equivalent qualifications.
  • Experience in a customer service setting.
  • At least 2 years of experience in a contact center or service delivery role.
  • Strong written and verbal communication skills in English.
  • Proficiency in additional languages is advantageous.
  • Possess a customer-focused mindset with skills in research, analysis, and attention to detail.


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