Retail Operations Senior Executive

2 months ago

Singapur, Singapore Guerlain Full time
Job Description

MISSION AND RESPONSABILITIES:

The Retail Executive at Guerlain plays a crucial role in supporting the Area Manager and Retail Manager in various operational, reporting, and administrative tasks. This position ensures the smooth functioning of retail operations, product launches, promotions, compliance, and onboarding processes across all doors (stores).

 

Key Responsibilities:

Reporting and Analysis:

    • Generate weekly and monthly sales reports.
    • Support the Area Manager in ensuring accurate sell-in of products to all doors.

 

Promotions and Events:

    • Assist the Area Manager in coordinating promotions with departmental stores.
    • Liaise with department store managers to create vouchers.
    • Assist in the execution of pre- and post-activation events for all doors.

 

Operational Support:

    • Handle all operational issues to ensure 100% compliance.
    • Visit all doors for pre-activation briefings and provide necessary support.
    • Assist in the collation and tabulation of commissions, ensuring timely submission by all doors.
    • Serve as the direct point of contact for IT issues at stores.
    • Regular visits to all doors for audits, pre-activation briefings, and operational support.

 

POSM and Marketing Coordination:

    • Actively participate in store and out-of-store activations, including weekends or after office hours if required.
    • Manage POSM (Point of Sale Materials) requisition.
    • Liaise with the Marketing team for store and out-of-store activations.
    • Responsible for requisitioning any products needed for new hires, full-year routines, and team building.

 

Audit and Compliance:

    • Conduct store visits to perform audit checks for SOP compliance.
    • Report any inconsistencies to the Area Manager.

 

Procurement and Non-Sellable:

    • Ensure all Purchase Orders (POs) are raised timely.
    • Track and manage the budget for non-sellable items, ensuring delivery to stores according to budget.

 

Stock Management:

    • Support the BTQ team during stock counts to ensure accurate inventory management.

 

Onboarding Process:

    • Oversee the onboarding process for new hires.
    • Liaise with all departments to ensure new hire accounts are created.
    • Work with the IT department to create sales and service codes for new hires.

 

Administrative Duties:

    • Station at the BTQ two times a week for administrative tasks.
    • Support the Retail Manager during yearly kick-offs and sales cycles.
    • Assist in team-building sessions.
    • Support Area Manager to ensure all training registration is completed.
    • To support Area Manager to ensure all Trackers are duly completed (OT/Expenses)

Qualifications

Requirements:

  • Strong organizational and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Ability to work independently and manage multiple tasks simultaneously.
  • Detail-oriented with a high level of accuracy.
  • Prior experience in retail operations is an advantage.


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