Retail Operations Executive
2 months ago
About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.
Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right)
The role
You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Head of Retail, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team trainings, and vendor relations.
Main responsibilities
Administrative management support to Stores
Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers’ feedback Audit timeclock data and give guidance to Retail teams on timeclock managementTraining Coordinator for Stores
Work with Store Managers to improve the team’s productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders Conduct cashier and operational training for all staff, according to business and store needs Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policiesStore Operations (Backend)
Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams, and vice versaProvide feedback from Retail POV to relevant stakeholders, so as to optimise communication, coordination and execution for retail teams Assist in overseeing general store administration and ensure compliance with policies and procedures by auditing various operational aspects of stores on store visit Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc. Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures Constantly reinvent and improve operational workflows, investigating and providing long and short term solutions to arising issues. Ensure timely and proper set up of stores for bi-annual inventory stocktake, sales events Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies Support planning, organisation and execution of retail events and be present where requiredKPIs
Retail efficiency and productivity Customer Service Excellence: NPS, GRP Inventory Management KPIs Successful execution and roll-out of projects & milestonesRequirements
Qualifications & Experience
Previous relevant experience in Customer Service or Retail Operations preferred. Degree in any field Possess intermediate Microsoft Excel and Powerpoint skills Good communication and interpersonal skills, numerate and tech-savvy Good team player, highly initiative, diligent and fun-loving. Meticulous with details and works with a positive attitude to meet deadlines Excellent time management skills and independent workerBenefits
1. Flexible Work Arrangement
Work from anywhere* Hybrid work and adjustable hours - as long as present during our core working hours2. Staff Wellness
Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support) Tailored coaching services for mental wellness3. Learning and Career Development
Learning and development ( subscription plans to best-in-class resources, personal development fund etc) Dedicated leadership training for those of managerial responsibilities Friday pm off for learning4. #TeamLB perks
Generous staff discount off LB products Corporate partnerships with a variety of companies Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us) Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements Internal Referral programme-
Retail Supervisor
3 months ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeRetail supervisors develop operations plans for their teams and make sure those plans are executed. Lead, manage and motivate a team of Retail Associates Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. Coach and train Retail Associates on GLOB+ system usage Conduct daily briefings to team members...
-
Retail Operations Executive
2 months ago
Singapur, Singapore Love, Bonito Full timeAbout UsLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...
-
Management Support
5 days ago
Singapur, Singapore Ikano-Retail Full timeJob DescriptionAbout the jobWe are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have...
-
Retail Operation Executive
1 month ago
Singapur, Singapore Raffles Hotel Singapore Full timeThe position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.Primary ResponsibilitiesProviding A Great Shopping ExperienceHandling customer...
-
Retail Supervisor
5 months ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeRetail supervisors develop operations plans for their teams and make sure those plans are executed. Lead, manage and motivate a team of Retail Associates Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. Coach and train Retail Associates on GLOB+ system usage Conduct daily briefings to team members...
-
Retail Operation Executive
3 months ago
Singapur, Singapore Accor Full timeCompany Description Job Description The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target. Primary Responsibilities Providing...
-
Operations Manager
1 month ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeLOTTE Travel Retail Singapore is currently seeking an experienced Operations Manager to join our team. Lotte Duty Free pride ourselves on providing excellent customer service and a wide range of products to travelers from around the globe.The Operations Manager will be responsible for overseeing the day-to-day operations of our 19 retail stores across the 4...
-
LTRS Retail Supervisor Trainee
5 months ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeDevelop operations plans for their teams and make sure those plans are executed Lead, manage and motivate the team members Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System Coach and train Retail Associates on GLOB+ system usage. Conduct daily briefings to team members before the start of shift duty...
-
Operations Support Associate
1 month ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeThe Operations Executive supports our Retail Operations teams provide operational related support on a day-to-day basis to ensure smooth operations. · Provide administrative support to Operations Management and Sales teams to ensure smooth day-to-day retail operations Be aware of store sales and KPI targets, as well as performance...
-
Retail Associate
5 months ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeResponsible for the day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company’s front line ambassador to uphold company’s...
-
Retail Operations Senior Executive
2 months ago
Singapur, Singapore Guerlain Full timeJob DescriptionMISSION AND RESPONSABILITIES:The Retail Executive at Guerlain plays a crucial role in supporting the Area Manager and Retail Manager in various operational, reporting, and administrative tasks. This position ensures the smooth functioning of retail operations, product launches, promotions, compliance, and onboarding processes across all doors...
-
Retail Operations Intern
3 months ago
Singapur, Singapore Love, Bonito Full timeAbout usLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely...
-
Retail Operations Assistant
1 month ago
Singapur, Singapore Love, Bonito Full timeAbout UsLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...
-
Retail Operations Assistant
1 month ago
Singapur, Singapore Love, Bonito Full timeAbout UsLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...
-
Executive, Retail
1 month ago
Singapur, Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature...
-
Executive, Retail
3 months ago
Singapur, Singapore Wildlife Reserves Singapore Full timeMandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...
-
Senior Executive, Campaigns
1 month ago
Singapur, Singapore Sephora Full timeSephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. Sephora South East Asia is a high growth division of...
-
IKEA Jurong
2 months ago
Singapur, Singapore Ikano-Retail Full timeJob DescriptionAbout the jobIKEA Jurong is a unique city centre store in a popular shopping mall. It is a smaller store with a big turnover and with 3 milion visitors. It will be lead by an ambitious team consisting of the Store, Commercial, Operations, IKEA Food and a Retail Foundation Manager.In your role as Sales & Service Generalist, you will ensure end...
-
Executive, Operations
3 months ago
Singapur, Singapore Kingsmen Full timeExecutive, Operations (Retail Interiors/Fit-out) operations Singapore (HQ) Permanent A Day in the Life: Manage on-site projects to ensure timely completion Liaise with contractors on work scope, work progress and work schedules Prepare quotation and job schedule Prepare project-budget and billing Coordinate work between team and...
-
Manager, Landside Concessions
3 months ago
Singapur, Singapore Changi Airport Full timeWe are looking for motivated individuals to help enhance the competitiveness of Changi Airport’s retail and service businesses. You will play an important role in supporting retail leasing, retail planning, management of leased spaces, tenant relationship and operations management, service performance analysis, operations policy formulations as well as...
