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Retail Operations Coordinator

2 months ago

Singapur, Singapore LOTTE Travel Retail Singapore Full time

The Retail Operations Coordinator plays a crucial role in assisting our Retail Operations teams by providing essential operational support on a daily basis to ensure seamless functioning.

Key Responsibilities:

  • Offer administrative assistance to Operations Management and Sales teams to facilitate efficient daily retail activities.
  • Monitor store sales and KPI objectives, ensuring accurate recording and verification of sales-related commissions and incentives.
  • Support inventory management by participating in scheduled stock takes to comply with licensing regulations.
  • Assist in the administrative processes for new store openings and closures, product launches, and events.
  • Ensure adherence to standards for back-of-house operations, focusing on organization and compliance with health and safety best practices across all locations.
  • Act as a liaison for processing and updating Brand Ambassadors' information, including roster consolidation and sales data sharing with agencies, while maintaining positive relationships with external vendors.
  • Handle applications for airport passes for vendors and external parties.
  • Manage inventory supplies necessary for operations, including sourcing and ordering stationery, packing materials, and equipment.
  • Identify opportunities for improvement and communicate suggestions to management to enhance operational efficiency and reduce costs.
  • Oversee relationships with external vendors and suppliers, ensuring compliance with contractual obligations and quality standards.
  • Collaborate with internal stakeholders and the legal department to ensure that contractual commitments are fulfilled in the organization's best interest.
  • Review current processes, pinpoint inefficiencies, and propose enhancements to optimize company operations.
  • Take responsibility for the clearance and renewal of all operational permits to ensure uninterrupted operations.
  • Ensure timely management of all administrative tasks, including invoices and payments.
  • Coordinate operations meetings, including scheduling, sending invitations, and booking venues.
  • Compile reports and presentations for internal meetings.
  • Foster a collaborative and respectful environment with team members.
  • Adhere to company retail standards, operational procedures, customs compliance, and related policies.
  • Perform any additional tasks assigned by management to meet organizational and business needs.
  • Note that the above responsibilities may be subject to change based on organizational and business requirements.

Qualifications:

  • Diploma or Degree in a relevant field.
  • 2-3 years of experience in Operations Administration within the FMCG Retail or Travel Retail sectors.
  • Proficient in Microsoft Office Suite, particularly Excel (including formulas, pivot tables, and data management), with PowerPoint and Power BI skills considered an advantage.
  • Ability to create templates from scratch.
  • Demonstrated adaptability and the ability to navigate new situations and challenges with agility and precision.

Benefits:

  • Competitive salary packages commensurate with relevant experience.
  • Annual leave entitlement ranging from 14 to 18 days.
  • Medical outpatient insurance coverage.
  • Group hospitalization and surgical insurance coverage.
  • Group dental insurance coverage.
  • Performance bonuses based on company and individual performance.