Retail Operations Leader

5 days ago


Singapur, Singapore LOTTE Travel Retail Singapore Full time
Position Overview

The Retail Operations Leader is responsible for developing and implementing operational strategies for the retail team, ensuring effective execution of these plans.

Key Responsibilities
  • Lead, manage, and inspire a team of Retail Associates to achieve business objectives.
  • Prepare and maintain accurate duty rosters within the Info-Tech HRMS Time Management System.
  • Provide coaching and training to Retail Associates on the GLOB+ system.
  • Conduct daily team briefings to align on goals and expectations before each shift.
  • Offer constructive feedback to team members, fostering their development in sales techniques and customer engagement.
  • Exemplify outstanding customer service, product knowledge, and sales skills, including cashiering duties.
  • Oversee and enhance standard operating procedures related to inventory management at the store level.
  • Demonstrate the ability to multitask while ensuring customer satisfaction.
  • Utilize excellent communication skills to meet organizational goals and exceed customer expectations.
  • Exhibit strong leadership capabilities to effectively manage and guide the team.
  • Be prepared to work varied hours, including nights, weekends, and holidays.
  • Participate in meetings and conferences as required.
  • Complete any additional tasks or projects assigned by management.
Qualifications
  • Possess a professional and approachable demeanor.
  • Maintain a positive outlook and prioritize customer satisfaction in a dynamic environment.
  • Ability to stand for extended periods.
  • Willingness to work rotating shifts in a retail setting.
  • Availability to work on weekends and public holidays.


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