Retail Operations Leader
2 months ago
Position Overview
Key Responsibilities of the Retail Operations Leader:
- Meeting and exceeding sales objectives and performance benchmarks
- Supervising daily operational activities, optimizing resources to achieve business targets within established parameters
- Working in partnership with Department Heads to assess operations, improve team efficiency, and enhance store profitability
- Collaborating with essential commercial teams to stimulate store revenue
- Offering direction to Managers and team members to increase sales and adhere to corporate policies
- Overseeing inventory levels, reducing stock discrepancies, and analyzing sales data for strategic planning
- Ensuring the brand's reputation is upheld and customer interactions are exceptional
- Conducting routine store inspections to maintain brand standards and superior merchandising practices
- Fostering product knowledge among sales associates
- Addressing Human Resources functions, including staff training and professional growth
- Building an internal talent pipeline and enforcing security and operational protocols
- Assisting Internal Audit in ensuring store compliance and risk management
- Effectively communicating the company's brand and values
- Promoting a motivated workplace culture aligned with corporate values
- Performing any additional responsibilities as assigned
Ideal Candidate Profile
Educational Background & Qualifications
- Preferred Diploma or Degree in Retail Management
Experience & Knowledge
- At least 5 years of experience in retail management with accountability for profit and loss
- Demonstrated success in driving sales growth and profitability
- Strong understanding of commercial principles and familiarity with labor/retail regulations
Personal Qualities
- Exceptional leadership and motivational capabilities
- Ability to interpret sales data and exhibit sound business judgment
- Outstanding customer service focus and interpersonal abilities
- High level of accountability and decision-making proficiency
- Adept at managing stress and juggling multiple responsibilities
- Strong ethical standards, integrity, and flexibility
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