Retail Operations Leader

2 months ago


Singapur, Singapore LOTTE Travel Retail Singapore Full time
Position Overview

The Retail Operations Leader is responsible for developing and implementing operational strategies for their team, ensuring effective execution of these plans.

Key Responsibilities
  • Lead, manage, and inspire a team of Retail Associates to achieve business objectives.
  • Prepare and maintain accurate duty rosters within the Info-Tech HRMS Time Management System.
  • Coach and train Retail Associates on the effective use of the GLOB+ system.
  • Conduct daily briefings to ensure team members are well-informed before their shifts.
  • Provide constructive feedback to team members, fostering their development through coaching and teaching various sales techniques.
  • Exemplify outstanding customer service, product knowledge, sales abilities, and cashiering skills.
  • Oversee and enhance standard operating procedures related to inventory management at the store level.
  • Demonstrate the ability to multitask while ensuring customer satisfaction.
  • Exhibit excellent communication skills to meet organizational goals and exceed customer expectations.
  • Utilize strong leadership skills to effectively supervise and manage the team.
  • Be prepared to work flexible hours, including nights, weekends, and holidays.
  • Attend meetings and conferences as required.
  • Undertake any additional assignments or projects as directed by management.
Qualifications
  • Possess a professional and approachable demeanor.
  • Maintain a positive attitude with a focus on customer satisfaction in a dynamic environment.
  • Able to stand for extended periods.
  • Willingness to work rotating shifts in a busy retail environment.
  • Availability to work on weekends and public holidays.


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