Production Support L2 Analyst

1 month ago


Singapur, Singapore Nityo Infotech Full time
Key Responsibilities •Responsible for availability, incident, problem and capacity management for the applications in scope •Response and resolve incidents, problem and user queries through proper analysis •Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department •Execute continuous service improvement plan, process improvement•Ensures essential process / procedures are followed and contribute to defining standards. •Communicate complex technical issues to business users in a language they understand•Contribute in effective knowledge management best practices within team and organization•Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA Key RequirementsMust have :-•Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications. •Strong team player. Flexible and being able to manage time effectively. •Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. •Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. •Solid understanding of ITIL methodology Essential Technical Skill :-•3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct•2+ years’ experience supporting native iOS / Android applications in large Production environments•Hands-On experience in writing / debugging scripts, code, database queries•Software Engineering & Change Management•Solid understanding of resiliency and redundancy designs•Interfaces and Messaging systems Personal Skill :-•Ability to work in a team environment•Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority•Excellent communication and interpersonal skills with the ability to communicate well at all levels•Strong problem solving skills while being process orientated•Self-motivating and delivery focused individual•Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues•Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Experience Required

6 - 9 Years

Industry Type

IT

Employment Type

Contract

Location

Singapore



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