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Senior L2 IT Support Engineer

4 months ago

Singapur, Singapore Triton AI Pte Ltd Full time
  • Perm
  • At least 5 years of hands-on IT L2 technical support experience and able to supervise an IT support team.
  • Familiar with O365 suite, IT service desk systems such as ServiceNOW.
  • Strong communicator and have experience with VIP support.

Job Description

  • Oversee daily IT service desk operations, supervise the team, and represent them to stakeholders, ensuring continuous improvement.
  • Analyze service desk performance, identify issues, and implement solutions to enhance service quality and prevent future problems.
  • Provide onsite or remote support for laptops, corporate mobile phones, business applications, and other office devices.
  • Monitor IT infrastructure performance and propose improvement plans.
  • Manage vendors and assist with IT procurement.
  • Handle asset management and ensure accurate IT inventory tracking.
  • Monitor tickets in the IT Service Desk system and ensure SLA compliance.
  • Conduct ad-hoc training for end users and junior IT support engineers.

Requirements

  • Diploma or Bachelor in IT/Computing.
  • Minimum 5 years’ experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.
  • Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.
  • Familiar with IT service desk system such as FreshService, ServiceNOW.
  • Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.
  • Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.
  • Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Benefits

  • Perm
  • Bonus
  • Medical & Insurance Coverage