Citrix-VDI Engineer L2

7 days ago


Singapur, Singapore Crédit Agricole CIB Full time
Job Description

Job Title: Citrix-VDI Engineer L2

Job Summary:

We are seeking an experienced Citrix-VDI Engineer L2 to join our team in Singapore. As a key member of our Citrix-VDI team, you will be responsible for providing technical support and acting as the L2 engineer for all production support activities within the Citrix-VDI team.

Responsibilities:

  • Support on all escalated incidents from L1
  • Tasks and alert management
  • Change management – Preparation of roadmaps, execution of RFC
  • End to end support for Citrix, VDI – Paris and UK
  • Service improvement contributions
  • Problem tickets task actions
  • Assign incidents and tasks in timely manner via ticketing tool
  • Animates the team to encourage collaboration and sharing of best practices
  • Has a role in supporting technical skills development and provides training when required
  • Documents, reviews, maintains and shares relevant technical information to the team
  • Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
  • Implements and develops improvements based on LEAN-CA-CIB best practices
  • Focuses on automation and optimum use of the team to improve efficiency
  • Reviews technology changes to identify potential risks

Requirements:

  • Minimum 3~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector
  • Microsoft and Citrix certification such as MSCA and CCA is preferred
  • Strong experience with CVAD 7.x, PVS, Windows 2016 environment and latest versions of the product
  • Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC
  • In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts
  • In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting
  • Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous
  • Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
  • Customer service oriented, able to work in a dynamic and fast paced environment
  • Excellent communication, interpersonal and troubleshooting skills
  • Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously

Working Conditions:

  • Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required
  • May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours


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