EWP L2 Client Support Engineer
5 months ago
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The EWP L2 Client Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations. The engineer will also act as the 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.
YOUR CHALLENGE
Client Management (Internal Users)
Highly customer-oriented mindset Ability to communicate technical context clearlyBusiness Management
Resolution of client support issues within the EWP L2-Client team Prioritization and escalation of issues according to impact and urgency Deliver personalized support and follow-up to affected users Investigation of unknown issues towards finding permanent documented solutions Act as an interface between L1 and L3 support teams Collaboration with L3 team on projects related to current and new technologies Support the team leader in administrative and cross-topic mattersRegulatory Responsibilities &/OR Risk Management
Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulationsRANK
Assistant Manager
YOUR PROFILE
Personal and Social
At least 3 years of technical customer focused experience is desired Ability to work independently or as part of a team Ability to interact and coordinate with business users within a financial institution Good communication skillsProfessional and Technical
Good analytical thinking and solution-oriented approach Able to analyse and solve tasks independently Ability to assess impact and urgency to prioritize efforts on a daily basis Conscientious in ensuring defined SLAs are met Microsoft MCP Certification at Client Level would be an advantage Familiar with ITIL v4 (definitions, processes optimization…)We are looking forward to receiving your full job application through our online application tool.
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