Senior L2 IT Support Engineer
2 weeks ago
- Minimum 5-year hands-on IT L2 tech support experience with team supervising ability.
- Proficient in O365 suite and IT service desk platforms like FreshService, ServiceNOW.
- Excellent communicator experienced in VIP support.
Job Description
- Manage daily IT service desk operations and team, represent to stakeholders, ensuring continual enhancement.
- Analyze service desk performance, resolve issues, enhance service quality, and prevent future problems.
- Provide on-site or remote support for devices like laptops, mobiles, business applications.
- Monitor IT infrastructure, suggest improvement strategies.
- Oversee vendors, aid in IT procurement.
- Handle asset management, ensure precise IT inventory tracking.
- Track IT Service Desk tickets, ensure SLA adherence.
- Offer sporadic training for end users and junior IT support staff.
Requirements
- Degree in IT/Computing.
- Minimum 5 years' IT industry experience; technical support engineer background with team supervision skills.
- Proficiency in Microsoft 365, Azure Cloud, Networking, Unified communications.
- Familiarity with IT service desk tools like FreshService, ServiceNOW.
- Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certs are advantageous.
- Hands-on desktop troubleshooting skills, knowledge in server, cloud, SaaS, network, security support.
- Proven history in SLAs and IT service desk deliverables.
Triton AI Pte Ltd
Benefits
- Permanent Position
- Yearly Bonus
- Healthcare & Insurance Coverage
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