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Application Production Support

1 month ago

Singapur, Singapore Amaris Consulting Full time
Job description

Mission Description:

As a team member of APS , your primary role will be to:
· Provide L1/L2 Application support to Front Office users.
· Adhere to Service Level objective target.
· Ensure adherence to APS support roster in terms of mailbox, webportal and hotline.
· Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays).
· Escalate timely to Head of APS on possible risks, escalation matters and management issues.
· Review and create application Support knowledge articles.
· Contribute to the continuous improvement plan.

Profile Requirement
- Total 5+ years of overall IT experience and 1+ year experience as L2 support.
- Analytical and Problem-solving skills.
- Excellent communication skills along with a customer/user-centric mindset.
- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
- High level of persistence, can-do attitude & pro-activeness.

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