Application Support Engineer
2 weeks ago
Mission Description:
CIB IT Production Infrastructure Version 2 (IV2) offers a platform aiming to centralize the production and use of community-driven digital services. These services vary from supplying on-demand computing resources to analytics platforms and DevOps tools. The role involves maintaining the platform, supporting projects, and integrating new digital services.
Key Responsibilities
As an Infrastructure Production Engineer, you will collaborate with a diverse team to support the production aspects of IV2 applications. The focus is on application support and demands a wide array of technical skills.
- Identify business cases for onboarding onto the IV2 platform
- Provide end-to-end support throughout the onboarding process from POC to development, staging, and production
- Offer post-launch production support
- Proactively monitor and enhance availability and performance of production environments
- Customize production tools (monitoring, deployment, scheduling, etc.)
- Contribute to medium and large-scale technical projects by participating in architecture reviews, design, and system migrations
- Provide feedback and suggest solutions to management on performance, capacity, and design matters
Profile Requirement
Specific Technical Skills
Essential skills and experiences include:
- System administration – Extensive knowledge in Linux/Unix and familiarity with Windows systems
- Understanding global infrastructure, firewalls, networking, and related considerations
- Networking – Familiarity with network principles and practical experience with load balancing technologies like F5 Big-IP
- Monitoring – Managing monitoring tools (e.g., ITRS Geneos)
- Automation – Utilizing release and/or server automation tools such as Ansible, BMC BladeLogic
- Programming and scripting proficiency in languages like Python, Perl, Ruby, Java
- Data – Experience with Log indexing tools like Splunk and Elastic Search
- Application servers – Configuring and supporting web technologies including Tomcat, Apache, NGiNX, IIS
- Strong analytical skills for incident data analysis, identifying dependencies, and suggesting areas for improvement with automation in mind
Desirable IT Skills:
- Understanding business requirements and translating them into technical solutions within the IV2 framework
- Familiarity with containers such as Docker, Rancher
- Practical experience with Load testing tools like Jmeter
- Exposure to or skills in databases like SQL Server, Oracle, and NoSQL DBs
- Understanding of application lifecycles and Agile methodology
- Effective task management, prioritization, and risk management
- Knowledge of production processes including change and release management
- Strong incident and problem management skills, with ITIL knowledge being beneficial
Specific Qualifications Required
Candidates need a minimum of 5 years of experience in a similar role. They should have hands-on experience in providing technical support across various domains, with a practical understanding of performance and capacity management from application, database, and network standpoints, along with a keen interest in automation.
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