L2 Application Support

4 weeks ago

Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Posting Title: Application Support (L2)
Job Description:
We are looking for a proactive and dynamic professional to join our Application L2 support team to
provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:
 Provides day-to-day application support for reported production issues and resolve within the
stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
- Knowing and understanding the issue,
- Investigate and perform analysis to determine root cause(s),
- Provide corrective and preventive solution,
- If required, escalate case to L3 or technical support for further investigations,
- Ensure successful and timely completion of application batch jobs,
- Propose improvements to address recurring issues and
- Close monitoring gaps.
 Support implementation of changes in accordance with the standard operation procedures to
ensure smooth rollouts / deployments,
 Identify opportunities for automation to minimize manual task and
 Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be
given as per required:
- One week of standby duty for every one to two months,
- Ad-hoc activation to be onsite for urgent production issues and
- There may also be occasions whereby support duties are required outside of working hours /
public holidays for a short-term basis upon clients’ requests.
Requirements:
 Strong problem investigation and solving skills,
 Has an analytical mindset and able to understand business and functional concepts,
 Proactive and self-driven and able to work under pressure with a high sense of urgency,
 Basic knowledge of Java programming and has some hands-on coding experience,
 Possess SQL knowledge and able to construct basic SQL queries,
 Able to understand and grasp concepts of users’ interfaces, client-server environment, web
technology, operating systems (Unix & Windows), database and middleware,
 Ability to work effectively both independently & within a team,
 Good communication skills for interaction with both internal and external stakeholders of all levels
(Internal teams, clients, external / other 3rd party vendors and management),
 Experience with writing scripts for automation will be an advantage and
 Experience working with IT ticketing systems will be an advantage.
Qualifications:
- Minimum Diploma in IT related discipline
- 1 year or more working experience in IT industry

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

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