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Windows System Engineer

7 months ago

Singapur, Singapore Interactive Brokers Full time

You will be responsible for

maintaining, troubleshooting and supporting VMware VDI system and Windows Desktop issues. In addition, you will work with senior team members to support the VMware Windows Server Infrastructure, provide 1st and 2nd level End User Computing (EUC) support, and perform application installations and support for all Regional employees. You will also participate in the Root Cause Analysis (RCA) process for all VMware and Windows problems.

Key Technical Skills & Competencies (Must Have)

5 to 10 years Horizon View 7.x VDI End user support3 to 5 years of experience with Windows Server 2012 – 2016 operating systems5 to 10 years of experience supporting Windows Desktop Operating Systems3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image3 to 5 years of experience supporting VMware Horizon View and App Volumes in a VDI environment5 to 10 years of experience working with Dell Desktop line of hardware3 to 5 years of working knowledge of HP server hardware3 to 5 years of experience with Office 365 user managementUnderstanding of TCP/IP, Subnetting, Routing and SMTP concepts.Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-technical Skills

Strong client service and professional client-facing skillsExcellent verbal and written communication skillsExcellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.Strong time management and organizational skills and ability to meet project deadlinesAbility to work autonomously and as part of a global Windows teamA minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)Working knowledge of large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plusExperience with PowerShell is a plus.Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.Enterprise knowledge of Teradici management or Dell Wyse Management console

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grantCPF ContributionsExcellent medical insurance, including dental, specialist and in-patientCompetitive package of Annual LeaveDaily lunch is ordered in-house with a fully stocked kitchenModern offices with multi-monitor setupsCorporate discount on selected fitness centersGreat work-life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with a growing local presenceHybrid work arrangement role permitting