L2 Application Support

1 month ago


Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.


At DXC we pride ourselves on delivering excellence in everything we do.

Posting Title: Application Support (L2)

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to

provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

Provides day-to-day application support for reported production issues and resolve within the

stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

- Knowing and understanding the issue,

- Investigate and perform analysis to determine root cause(s),

- Provide corrective and preventive solution,

- If required, escalate case to L3 or technical support for further investigations,

- Ensure successful and timely completion of application batch jobs,

- Propose improvements to address recurring issues and

- Close monitoring gaps.

Support implementation of changes in accordance with the standard operation procedures to

ensure smooth rollouts / deployments,

Identify opportunities for automation to minimize manual task and

Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be

given as per required:

- One week of standby duty for every one to two months,

- Ad-hoc activation to be onsite for urgent production issues and

- There may also be occasions whereby support duties are required outside of working hours /

public holidays for a short-term basis upon clients’ requests.

Requirements:

Strong problem investigation and solving skills,

Has an analytical mindset and able to understand business and functional concepts,

Proactive and self-driven and able to work under pressure with a high sense of urgency,

Basic knowledge of Java programming and has some hands-on coding experience,

Possess SQL knowledge and able to construct basic SQL queries,

Able to understand and grasp concepts of users’ interfaces, client-server environment, web

technology, operating systems (Unix & Windows), database and middleware,

Ability to work effectively both independently & within a team,

Good communication skills for interaction with both internal and external stakeholders of all levels

(Internal teams, clients, external / other 3rd party vendors and management),

Experience with writing scripts for automation will be an advantage and

Experience working with IT ticketing systems will be an advantage.

Qualifications:

- Minimum Diploma in IT related discipline

- 1 year or more working experience in IT industry



  • Singapur, Singapore Amaris Consulting Full time

    Job description Key Responsibilities: Incident Management: Monitor, troubleshoot, and resolve issues related to infrastructure, servers, applications, and network environments. Provide first-level (L1) support, escalating complex issues to L2 and L3 support when necessary. Technical Support: Deliver hands-on support...

  • Application Support

    3 months ago


    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive...

  • Application Support

    3 months ago


    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...


  • Singapur, Singapore SG10 - BJB Bank Julius Baer & Co. Ltd., Singapore Branch Full time

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. The EWP L2 Client Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide...

  • Support Engineer

    2 weeks ago


    Singapur, Singapore Avance Consulting Full time

    Exp: 6 to 9 yearsJob Description: Support Engineer (Applications Support) We are seeking experienced Application Support Engineers to provide Level 1 (L1) and Level 2 (L2) support for our 24x7 business applications. This role involves providing high-quality support for our applications, resolving technical issues at both Level 1 and Level 2, ensuring timely...


  • Singapur, Singapore United Overseas Bank Full time

    Manager, L2 Production Support, Group Infrastructure and Platform Services Posting Date: 31-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionAbout You We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.Key Areas of Responsibility● Support of all Applications for ASIA● Participate in...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    About You We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.Key Areas of Responsibility● Support of all Applications for ASIA● Participate in Global Project and...


  • Singapur, Singapore Steenbok Full time

    Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The RoleWe are...


  • Singapur, Singapore Snaphunt Full time

    The OfferWork within a company with a solid track record of successWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobWe are looking for an Application Support Analyst (Core Banking/Silverlake). You will be expected to be able to work both independently and as part of a support team.ResponsibilitiesBe a subject...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced IT professional to join our team at Flintex Consulting Pte Ltd as an Application Support Specialist for the Asia region. The successful candidate will be responsible for providing technical support and guidance to our clients and internal stakeholders.Key ResponsibilitiesApplication Support:...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced IT professional to join our team at Flintex Consulting Pte Ltd as an Application Support Specialist for the Asia region. The successful candidate will be responsible for providing technical support and guidance to our clients and internal stakeholders.Key ResponsibilitiesApplication Support:...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job OverviewAbout You We are in search of an individual who is passionate about continuous learning, knowledge sharing, and teamwork. This role requires a fresh perspective and a commitment to enhancing the quality of our operations and customer interactions.Key Responsibilities Provide comprehensive support for all applications across the Asia region....


  • Singapur, Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading financial institution in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values of Honorable, Enterprising, United, and Committed.About the DepartmentGroup Technology and Operations (GTO)...


  • Singapur, Singapore SMBC Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Application Support Engineer to join our Digital Platform System team at SMBC Group. As a key member of our team, you will be responsible for ensuring the integrity and readiness of our production systems.Key ResponsibilitiesProduction System Integrity: Ensure the integrity and readiness of...


  • Singapur, Singapore Prudential plc Full time

    About Prudential plcPrudential plc is a leading international financial services group with a long history of delivering value to its customers and stakeholders. Our purpose is to be partners for every life and protectors for every future.Our CultureWe pride ourselves on creating a culture that celebrates diversity and inclusion, where our people can thrive...


  • Singapur, Singapore Nityo Infotech Full time

    Open System / Unix & L2 prod,OS/security patch,DB,OS400,CD,Unix/Linux,shell scripting,Oracle,Connect Direct,Control-M,Geneos Experience Required 3 - 5 Years Industry Type IT Employment Type Contract Location Singapore Roles & Responsibilities To provide L2 support for wide range of Core Banking and Cards applications...


  • Singapur, Singapore Millennium Management Full time

    Application Support Engineer - Fixed Income & Risk Fixed Income & Risk Technology is responsible for building, managing and maintaining systems for Front to back trade processing for the Fixed Income business as well as Risk Management for all asset classes and products, ranging from individual trader’s risks, to risk management across the entire firm. We...


  • Singapur, Singapore Nityo Infotech Full time

    Position OverviewThe role of the System Analyst for Production Support involves providing Level 2 assistance for a diverse range of Core Banking and Card applications across various regions. The analyst will engage in system maintenance and operational activities to ensure seamless business-as-usual (BAU) operations.Key ResponsibilitiesDeliver L2 support for...