Director - Enterprise Applications Support Leader
2 months ago
About Prudential plc
Prudential plc is a leading international financial services group with a long history of delivering value to its customers and stakeholders. Our purpose is to be partners for every life and protectors for every future.
Our Culture
We pride ourselves on creating a culture that celebrates diversity and inclusion, where our people can thrive and make a meaningful impact. We provide a platform for our people to do their best work and support their career ambitions.
Job Summary
We are seeking a highly skilled and experienced Director - Enterprise Applications Support Leader to join our team. As a key member of our IT leadership team, you will be responsible for leading our corporate applications support team and ensuring seamless, efficient, and effective support for all enterprise applications.
Key Responsibilities
- Leadership and Team Management: Lead and develop a high-performing support team for corporate applications, fostering a culture of continuous improvement, efficiency, and customer service.
- Application Support: Oversee the support of all enterprise applications across the organization, ensuring effective handling of L1/L2/L3 support queries and issues.
- Stakeholder Engagement: Work closely with business units to understand their needs and ensure the support team meets their requirements, communicating effectively with stakeholders about application performance, issues, and resolutions.
- Process Improvement & Strategy: Develop and maintain policies and procedures for application support, driving the adoption of new technologies and processes to enhance application support capabilities.
- Budget and Resource Management: Manage budget for the corporate applications support team, overseeing the allocation of resources, including staffing, tools, and technology.
Requirements
- Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
- Self-motivated individual with excellent time management and organizational skills.
- Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
- Strong sense of personal responsibility and accountability for delivering high-quality work, both personally and at a team level.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
- Proven experience in supporting enterprise applications and leading support teams.
- Strong knowledge of ITIL framework and experience in managing service delivery.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with IT and business stakeholders.
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