Production Support Analyst

4 days ago


Singapur, Singapore Encora Inc. Full time

Production Support Analyst

Experience: 5 years
Job Mode: Full-time 
Work Mode: On-site

L3 Support Analyst

Responsibilities

Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format. Developing custom BI reports Create and generate Linux scripts based on the client requirements Support day-to-day functional and business technology support including incident and problem management, root cause analysis. Expected to drive improvements through influence and strong relationships with managers in other teams. Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications Correlate events across multiple systems to proactively surface and resolve deep, underlying issues Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services. Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries. Developing customer-facing support documentation, when appropriate, to summarize common support issues. Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Requirements

5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation. Knowledge in Identity Management domain (Oracle Identity Governance) is preferable. Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting Working knowledge of Java Scripts, WebLogic, JBOSS, API’s Excellent troubleshooting skills Networking infrastructure - Proxies, Load balancers, Firewalls, SSL Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing Demonstrable collaboration and teamwork skills Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.



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